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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They were unable to find or fix the issue with my radio display and apple car play
Business response:
We apologize for the inconvenience you experienced with our service's inability to resolve issues with Apple CarPlay. Your satisfaction is important to us, and we deeply regret any frustration this may have caused. Technology-related concerns can sometimes be challenging to address, and we appreciate your patience in this matter. To better assist you and address your concerns effectively, we kindly request more specific details about the issues you encountered with Apple CarPlay. Our team is dedicated to providing solutions ... read more
Van really dragged their feet when it came to sending the paper work so that we could take care of the paper work at the license office and we were fast running out of time. We had to call them (2) times and finally someone called us back. They Have not taken care of the screen on the dash as it is damaged and promised to take care of it with a new one (not done yet). as you can tell I am Not a happy customer- Bob Briggle
The sales team at Van let me know how much I meant to them as a customer by arranging a test drive for a vehicle that has not even been through their service department yet. The person I was scheduled to speak with took the day off and the other sales members were not helpful. Took my business to Vantage instead.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
completely happy with staff and service
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Horrible No communucation while my car was being serviced..no return phone calls
Job wasn't done correctly. Didn't make the time to fix the problem in a timely manner.
Took to long 4 hours for oil change could not believe it
Business response:
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the long wait time during your appointment. We understand that your time is valuable and we always strive to make the process as efficient as possible. Please know that we will take your feedback into consideration and work towards improving our service.
I brought my car in for a loud engine noise in 12/2022. After a week of diagnosing my car, they ordered a muffler. My appt was finally scheduled for 2/9/23. On 2/7/23 my fuel pump blew up. I had my car towed to Vans and all tires were fine. I got an email from OnStar saying the left rear tire was low- after the car was in their shop. They claim there was a screw in the sidewall of the tire and I had to purchase 4 new tires and an alignment. I have a MPP that covered everything but tires, and the Service Mgr, Cust Serv Mgr an... read more
I bought a 2016 Honda odyssey and within 400 miles of my purchase the engine light came on and I took it back to van just to check the code while it was still on the dash. They told me I must go to a Honda dealer and wouldnt check the code at all..
Business response:
We sincerely regret that your experience was less than perfect. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.5 star rating with 1,781 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.