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Van Hyundai
- Car Dealers
- Carrollton, TX
About this business
Location details
1825 North I-35 East, Carrollton, TX, 75006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I explained the issue and she did not relay it properly to technician. She was not there when I picked up my car. I would not go to her again. The technician and master technician were very helpful.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team values accurate communication between advisors and technicians to ensure concerns are fully addressed. We recognize your concerns regarding how your issue was relayed and the coordination during pickup. Please reach out to our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can review your experience and assist you further.
She was excellent. Kept me up to date of the service and she even had them wash my car without me asking. First time I experienced that
Business response:
We sincerely value your kind feedback! It is truly wonderful to hear that your service experience left such a positive impression. Keeping customers informed throughout the process is something we genuinely care about, and the complimentary car wash is just one of the little ways we like to show our appreciation for your trust in us.
Simple. Helpful. Good. It was simple. It was helpful. It was good. It was simple. It was helpful. It was good. It was useful.
Business response:
We sincerely value your feedback! It is great to hear that your experience was straightforward and helpful. We always aim to make every visit as smooth and positive as possible, and it means a lot to know that came through for you. We look forward to serving you again at Van Hyundai!
Questionable performance by certified technician on performing maintenance on vehicle Was going to be double charyfor the same maintenance done on vehicle
Business response:
We are sorry to hear that your recent service experience did not meet your expectations. We understand your frustration, and we take feedback like this seriously. We would like to discuss this further and work toward a resolution. Please reach out to our Service Director, Vincent Kelley at VKelley01@vtaig.com so that we can better understand what happened and address your concerns.
I am extremely satisfied with the entire service and explanation provided by salesperson Pedro, as well as with the manager's Alex exceptional attentiveness in facilitating the negotiation. Thanks a lot of them
Business response:
We are absolutely thrilled to hear about your wonderful experience with our team! It is truly gratifying to know that both Pedro and Alex made such a positive impression during your visit, and that their dedication to providing excellent service and attentiveness throughout the negotiation process made your experience a memorable one. Thank you so much for taking the time to share your kind words. We will be sure to pass along your appreciation to the team members involved. We look forward to continuing to serve you!
Went in for oil change and Zaktec First time in the service department and I was satisfied
Business response:
Your feedback is incredibly valuable to us, and we are so glad to hear that your first visit to our service department was a satisfying one! It is always wonderful to know that our team made a positive impression during your oil change visit. We hope to continue providing you with the same great experience on every future visit. Thank you for taking the time to share your experience with us — we look forward to seeing you again!
I'm very pleased and had my synthetic oil & filter changed, my brake line flushed, and my multipoint inspection completed...
Business response:
Thank you immensely for sharing your experience with us! It is wonderful to hear that you were pleased with your visit and that we were able to take care of your synthetic oil and filter change, brake line flush, and multipoint inspection all in one stop. We truly appreciate your trust in us to keep your vehicle running at its best, and we look forward to being there for all of your future automotive needs!
Mo Ali was professional, knowledgeable, friendly, and kept me informed about the progress on my car. I would definitely recommend him as well as the service department at this location.
Business response:
We are thrilled to hear about your wonderful experience with our service team! It is always rewarding to know that our team members are delivering the level of professionalism, knowledge, and communication that our customers deserve. We truly appreciate you taking the time to share your feedback.
Amazing Breece was very helpful through whole process. Loaner car help save money on rental car. Grateful for that.
Business response:
Thank you for taking the time to share your experience with us! It is wonderful to hear that you received helpful and attentive service throughout the entire process. We are glad that the loaner car was a convenient option that helped make things a little easier for you. Your kind words mean a great deal to our team, and we truly appreciate you choosing Van Hyundai. We look forward to serving you again in the future!
Frequently asked questions about Van Hyundai
How is Van Hyundai rated?
Van Hyundai has a 4 star rating with 6,233 reviews.
When is Van Hyundai open?
Van Hyundai is open now. It will close at 9:00 p.m.