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Van Subaru of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
90 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great cars difficult maintenance We have two great Legacy s, but am unlikely to buy another Subaru due to consistent issues with Vans maintenance department. Nice people but not problem solvers, poor Q/A and hard to contact management.
Purchase a new Subaru Two weeks after the sale, and the only thing I have received in follow-up is a insensitive Robo email. Have not heard from any Personnel at the dealership. During the process of trying to purchase a car I left numerous messages with both Sales Management and sales personnel, only to not be returned. After making contact with them the next day, I was told they were just too busy to return the phone call. Just what you want to hear when you're trying to purchase a new car. The left hand didn't know what t... read more
No Good Car If you are looking to get a Subaru WRX, run away. The motor will blow and then you will be left with no help and a $30,000 shell of a car to sit in your driveway and stare at and get no help from anyone. Take heed to my warning and ask anyone else that owns or has owned one. Your welcome!
Won't honor their written deal Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trade in's, payoffs, etc. Set the appointment to complete the deal and found out they would not honor the numbers they put in their email to me. Claimed they didn't know about one of the trade in's have a lien. Turns out they had multiple people working this and they failed to talk to each other. They came back with a number about $2500 higher than wha... read more
Business response:
Randy, we are so sorry to hear that you are not satisfied with the outcome of your experience. Here at Van Subaru, we are committed to making sure our customers get the best price possible, and we're sorry to hear that a miscommunication kept us from being able to put a deal together. At your earliest convenience, please reach out to John Michaels at (816) 527-8564 to discuss your concerns.
Bad diagnostics Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could not find the problem; finally last day got a call From the advisor telling me that the tech Subaru line found the problem AF sensor parts and labor $556.00 what a rip off. They did not perform the repairs because Initially I told them that I just wanted a diagnostics so I bought the sensor and replaced it in 40 minutes. The sensor did not resolve the problem in wh... read more
Toyed with me and lost a guaranteed sale. I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than both KBB and Edmunds fair trade value. They would not move on the price of the car because they said they only had $700 margin in it, yet a few days after I went in they had marked it down $1200 on their website. I also told them my credit and got an estimated rate of 9.99%. My credit union had already pre-approved me for 3.49%! I wante... read more
not a great experience This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it until later because it was dark when we left. They did not make this right. We found out service had not been done on the vehicle. Only after getting a bit angry did they make that right. Personally, I would recommend going to a different dealer.
Lost opportunity I've owned over 30 vehicles and lost out on some good deals, but never when I had a check in my hand and on my way to a scheduled appointment to buy a car, like I did last night. Had I known it would have been sold out from under me (or as I was told after the fact, someone had put a deposit on the vehicle over a week ago), I wouldn't have spent the time getting the financing done ahead of time, printing a blank check, detailing my trade-in (2013 Crosstrek), and most importantly, wouldn't have gotten my hope... read more
Worst Service! Needed a simple new car detail. Took 4 hours and they did not clean anything. Service staff were very rude as were the phone people. Never got a call. Wasted an entire due to no communication
Frequently asked questions about Van Subaru of Kansas City
How is Van Subaru of Kansas City rated?
Van Subaru of Kansas City has a 4.4 star rating with 2,439 reviews.
When is Van Subaru of Kansas City open?
Van Subaru of Kansas City is closed now. It will open tomorrow at 8:30 a.m.