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Van Subaru of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
90 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sales staff was decent. I over paid and I know it. It was the market at the time and I needed a vehicle so paying $2000 more isn’t even my complaint. The finance department lied directly to my face. Hard pressure sale on protection plans and bogus extras. H specifically lied about things included in a protection plan. Shameful business practice.
Business response:
We apologize for your negative experience, and we take your feedback seriously. It's important to us that our customers have a positive and satisfactory experience with us. To address your concerns more effectively, we would greatly appreciate additional details about your experience and the specific issues you encountered. This information will help us to understand what went wrong and work towards resolving it. Our goal is to provide the best possible service and customer satisfaction, and we want to make sure we address a... read more
Do not purchase or do business with this dealership. My entire experience and every aspect of it was disingenuous.
Blake was incredibly arrogant and rude and pushy and kept trying to force us to buy something we didn't want. My wife and I will never come back
They mislead you about products they force you to buy, like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warranty will cover electrical systems. If you question them about this, they become aggressive and angry.
Didn't want to have a conversation, just dictated cost. Requested Invoice: no. Higher dealer fee : didn't care. I was buying 2 cars not 1: didn't matter. Had a trade in for them to profit off of: didn't care. If they are sticking to their guns and holding them to your head, go to Olathe Subaru or McCarthy in Lawrence for lower fees.
I do not recommend buying used from this dealership, used car quality is not good
Wouldn't honor Sam's Club Warehouse pricing that they had signed up for and sent to me. Managers never responded to my email or voicemail. Never heard from either. Trade in offer was the lowest I received on our vehicle out of multiple dealers. Bought a Subaru from another local dealer who provided not only a significantly better trade in price, but didn't have a dealer markup and they were extremely responsive.
Terrible customer service. After spending over $1200 in service they ordered a part for me, simple side mirror back. I never received a call the part was in. A couple months went by and I called to confirm they had the part, a month later I scheduled time for the part to be installed. When I got there they sent the part back because they only hold them 30 days. I was treated terrible and they acted like I should have known this policy. There was no phone call telling me they part was going to be sent back. There was never an... read more
Preface - this is the first review I have EVER written for (or against) anything! The single star is only due to the excellent job of the sales staff, and the excellent maintenance quality performed previously. I have no issues with the quality of the maintenance performed, or the reliability of the Outback we own. To the issue at hand. Disappointed in the Service Department customer counter interaction is the worst me or my wife, ever have experienced. Whether me or my wife are off base or not, the service department rep sh... read more
Business response:
We are glad to hear you had a great experience with our sales staff, but we are disappointed to learn about your visit with the service department. Thank you for bringing the situation to our attention. We will address these issues with our team and invite you to contact Blake Fanning at 816-527-8564 so we can do what we can to make things right. Thank you.
Frequently asked questions about Van Subaru of Kansas City
How is Van Subaru of Kansas City rated?
Van Subaru of Kansas City has a 4.3 star rating with 2,285 reviews.
When is Van Subaru of Kansas City open?
Van Subaru of Kansas City is open now. It will close at 7:00 p.m.