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Van Subaru of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
90 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bad service department It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for two fuses and a reset. And they kept my car for over a day. And while waiting there were two others there that was not happy . They were also out of loaner cars for I and another lady there . How long does it take to know it’s a blown fuse from a certified technician ?
Business response:
Hello there, we are sorry for the wait you experienced during your service visit to our dealership. Please reach out to Blake Fanning at 816-527-8564 so we can have the chance to make things right. We look forward to hearing from you.
Van dealership Dishonest about extended service contract Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are looking for a Subaru use another dealership
Business response:
Hello, we would like to speak with you further about your feedback on the Subaru prepaid service program. Please contact Blake Fanning at 816-527-8564 at your earliest convenience.
Overcharged and ignored I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that is of questionable benefit. I basically had the brakes flushed, oil and filter changed and tires rotated and the aforementioned engine flush. A few days later, I called and asked to speak to the service manager with the intention of inquiring why I had been charged what I believe is an excessive amount. I know this because I called around to a non-dealer ... read more
Business response:
Hello there, we want you to know that we pride ourselves on fair and honest pricing and we would like the chance to speak with you further about your routine maintenance visit with our team. I will follow up with Steve and make sure he reaches out to you today. I will personal follow up with you this evening to make sure he answered your concerns and we went Far Beyond Your Expectations. If you feel like you want to talk prior to Steve calling you please contact myself at 816-527-8564. Thank you for pointing this out, Blake ... read more
Great cars difficult maintenance We have two great Legacy s, but am unlikely to buy another Subaru due to consistent issues with Vans maintenance department. Nice people but not problem solvers, poor Q/A and hard to contact management.
Purchase a new Subaru Two weeks after the sale, and the only thing I have received in follow-up is a insensitive Robo email. Have not heard from any Personnel at the dealership. During the process of trying to purchase a car I left numerous messages with both Sales Management and sales personnel, only to not be returned. After making contact with them the next day, I was told they were just too busy to return the phone call. Just what you want to hear when you're trying to purchase a new car. The left hand didn't know what t... read more
No Good Car If you are looking to get a Subaru WRX, run away. The motor will blow and then you will be left with no help and a $30,000 shell of a car to sit in your driveway and stare at and get no help from anyone. Take heed to my warning and ask anyone else that owns or has owned one. Your welcome!
Won't honor their written deal Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trade in's, payoffs, etc. Set the appointment to complete the deal and found out they would not honor the numbers they put in their email to me. Claimed they didn't know about one of the trade in's have a lien. Turns out they had multiple people working this and they failed to talk to each other. They came back with a number about $2500 higher than wha... read more
Business response:
Randy, we are so sorry to hear that you are not satisfied with the outcome of your experience. Here at Van Subaru, we are committed to making sure our customers get the best price possible, and we're sorry to hear that a miscommunication kept us from being able to put a deal together. At your earliest convenience, please reach out to John Michaels at (816) 527-8564 to discuss your concerns.
Bad diagnostics Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could not find the problem; finally last day got a call From the advisor telling me that the tech Subaru line found the problem AF sensor parts and labor $556.00 what a rip off. They did not perform the repairs because Initially I told them that I just wanted a diagnostics so I bought the sensor and replaced it in 40 minutes. The sensor did not resolve the problem in wh... read more
Toyed with me and lost a guaranteed sale. I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than both KBB and Edmunds fair trade value. They would not move on the price of the car because they said they only had $700 margin in it, yet a few days after I went in they had marked it down $1200 on their website. I also told them my credit and got an estimated rate of 9.99%. My credit union had already pre-approved me for 3.49%! I wante... read more
Frequently asked questions about Van Subaru of Kansas City
How is Van Subaru of Kansas City rated?
Van Subaru of Kansas City has a 4.3 star rating with 2,285 reviews.
When is Van Subaru of Kansas City open?
Van Subaru of Kansas City is open now. It will close at 7:00 p.m.