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Van Subaru of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
90 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My experience at your dealership was a joke! Was given a 30 day temporary tag and it ran out before I received title app from fedex. Most unorganized experience I have ever had at a dealership, My salesman acted like he really didn’t care when I got the title application. Never go back to this dealership again.
The cars actual price was higher than what they advertised online. It got us in their door and wasted an evening. Very deceptive... true car dealers!
Terrible experience. I should have walked out when I caught them in the first lie, but I didn't. I do not recommend this dealership.
I bought a 2021 Subaru Forester from Van Subaru in June 2021. The buying experience was okay, but nothing special. I have since had my Forester serviced at this dealer -- until now. I made an online appointment recently for an oil change and tire rotation. The day before the appointment, I got a call from Van saying that my appointment was being cancelled. I asked why and learned that it was because I had the temerity to give them a bad review after my previous service! It is true that I received a request from Subaru to rev... read more
I have never had such discourteous unpleasent CS experience EVER for service. Avoid like this dealership at all costs!!! HORRIFIC!!
Found my Forester on their website. Took a screenshot and when we got to the dealership the price was higher. They agreed to sell it for the price in the screenshot and I signed a contract. Then another person comes over and says I have to pay an additional $598 for an OPTIONAL service they had already done to the car. The other agreement was no where in sight. The tires were bald on the outside but they would only replace if I paid an additional $800. There was only a fourth of a tank of gas when I picked it up. This dealer... read more
The service department is a fraud buyer beware of unneeded service sold. My friend that just lost her husband brought her car here for service. They sold her a front and rear diff service for $247. Her car has 16k on miles and service is not due until 30k on miles. I contacted Service department to question this service and they said it was dirty. First off all diff fluid is dirty at 16k. It's they velocity that matters. If there is anything abnormal then something must be wrong with the diff in that case it should be covere... read more
They spring hidden fees on you last minute during the signing process that are substantial. They refused to rectify a major mistake with the amenities on my car. They seem to care little for the customer and not at all for loyalty or if you return in the future.
Business response:
We apologize for your negative experience, and we take your feedback seriously. It's important to us that our customers have a positive and satisfactory experience with us. To address your concerns more effectively, we would greatly appreciate additional details about your experience and the specific issues you encountered. This information will help us to understand what went wrong and work towards resolving it. Our goal is to provide the best possible service and customer satisfaction, and we want to make sure we address a... read more
My experience with the collision shop They've had my car 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and asking them I called and left a message to inquire about my car and got no response Its been a day and a half. I did get a response from Mark today since I called back and found out it's an extra week I told him I'd just get my car today and have the rest of the repairs done somewhere else and he refused saying it's not dr... read more
Business response:
We apologize for your negative experience, and we take your feedback seriously. It's important to us that our customers have a positive and satisfactory experience with us. To address your concerns more effectively, we would greatly appreciate additional details about your experience and the specific issues you encountered. This information will help us to understand what went wrong and work towards resolving it. Our goal is to provide the best possible service and customer satisfaction, and we want to make sure we address a... read more
Frequently asked questions about Van Subaru of Kansas City
How is Van Subaru of Kansas City rated?
Van Subaru of Kansas City has a 4.3 star rating with 2,285 reviews.
When is Van Subaru of Kansas City open?
Van Subaru of Kansas City is open now. It will close at 7:00 p.m.