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Van Subaru of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
90 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am gave the poor rating. Due the the poor management team. Call for an appointment, before I knew it I had two appointments. The new car sales manager call me wondering what he could to to purchase a new car from Van. WHAT, told him all I wanted to do is have an oil change and a hitch installed, why in the world would I want another new vehicle. Continued to receive multiple appointment notices, finally I was called by the service department curious why I had two service times, all I could say was you made it for me. Take ... read more
Wanted me to pay for their mistake Took my Legacy in for the airbag recall. Got it back with the AIRBAG light lit. Took it back in and was told that it was a pre-existing problem (it wasn't), not related to the work they had done and that they'd be "happy" to quote me a price for the repair. Their guy Preston was pretty smug about it. Turns out the technician had forgotten to plug part of the wiring harness back in. Van wasn't willing to own up to their mistake, but would be happy to charge me to get recall work done right.
Unhappy with poor service, hidden charges, long wait time. I live in SC but needed an oil change/tire rotation in Kansas City. I scheduled an appointment for Sat. morning. The check-in went fine. When I got my car back 2 1/2 hrs. later, the charge was more than $107, and they wanted to do another $160 in "repairs", which I refused. They charged me for fuel treatment and oil conditioner, both of which I was never informed about nor given the chance to refuse prior to service. They also charged me for 6 qts. of oil, when my ve... read more
Don't buy from this dealership I made an appointment to see about purchasing a new 2020 Ascent Subaru. I expected much more than I got. The first thing I was asked was what color I wanted and what color interior. I told the salesman and he said they did not have it in stock. First of all, I have never ever test driven a Subaru. I don't know whether I would like how it handles. I was never offered a test drive. They did bring up a different color of the Ascent for me to look at the inside but when I asked questions about diff... read more
Pretty miserable waits This place has the most cramped, unfriendly customer area I've seen in years. (For a refreshing change, try Tiffany Springs Honda, fish tank and all.) There are two small waiting areas, and both have TVs blaring awful daytime women's "talk" stuff. There isn't a place to escape it. Why not one little quiet TV free area? Why not some space instead of cramming everybody together? If they are to offer coffee, how about making the coffeemaker functional? This has grown to be a bigger issue as wait times hav... read more
WORST SERVICE EVER! DO NOT TAKE YOUR CAR TO THESE GUYS TO GET FIXED, OR PERFORM ANY RECALL ITEMS!!!!!! I NEVER had trouble with my Subaru UNTIL I took it to these sheisters! I live 1 1/2 hours from them in the country. I had a recall on my passenger seat airbag. I took it to them to get it fixed. As soon as I pulled out of the parking lot, my car began acting very different! I called them and they said it would have had nothing to do with the recall they fixed - even though they told me they had to TAKE THE ENTIRE FRONT DASH... read more
Service Appt for Replacement of Passenger Side Airbag Scheduled an afternoon appointment to get air bag replaced which was under recall. Said it would take 3 hours, and that I could wait. Brought car in, said they had several other cars ahead of me and that I would have to leave it overnight. The Svc Manager did NOT call to indicate this change, nor did he offer a loaner car, I ended up rescheduling for another day a week later, and this time dropped the car off in the morning and picked it up in the evening. Not even an apo... read more
CAN'T GET REGISTRATION PAPERWORK I purchased a used car from this dealership on 12/4/2018. On 12/26/2018, I still did not have the title paperwork, so I called the salesman. I was told, "It just arrived today." After an unsuccessful trip to the DMV, I was told that I cannot get the lien release from the previous lien holder unto MAYBE the end of the day on New Years Eve...and my dealer tags expire on 1/2/19. This has been the WORST CAR BUYING EXPERIENCE OF MY ENTIRE LIFE!!! I WILL NEVER BUY FROM VAN SUBARU AGAIN!!!
Service Dpt had my car for a 1.5 days and no service done My 2017 Outback was taken over there on 8/23/18 from the Van bodyshop. They were supposed to recalibrate the eyesight, do an oil change and a tire rotation. I called and setup this appointment over a week in advance and was told at that time by Lisa it would all be taken care of. I rented a car for 2 days because I was told that the service department would need plenty of time to do this but was assured that the day and a half that they would have my car would be plen... read more
Business response:
Hello there, this is not the experience we want for our customers or the level of service we expect from our team, and we apologize. We would like to learn more about your visit to Van Subaru. Please reach out to Blake Fanning at 816-527-8564 at your earliest convenience.
Frequently asked questions about Van Subaru of Kansas City
How is Van Subaru of Kansas City rated?
Van Subaru of Kansas City has a 4.3 star rating with 2,285 reviews.
When is Van Subaru of Kansas City open?
Van Subaru of Kansas City is open now. It will close at 7:00 p.m.