This profile has been claimed by the business owner or representative.
Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Disliked it very much! Never gotten there again.
Business response:
We appreciate feedback regarding your experience and understand the importance of providing a positive visit. Our team is committed to delivering professional, attentive service and continually improving our processes. We strive to create better experiences for all customers moving forward. For further assistance, please reach out to our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com.
They did not check my car after the oil change. The cover ynder yhe car yhat protects the engine fell down. There was no sense of apologetic response from management and leadership.
Business response:
We recognize how important it is for every visit to reflect thorough attention and clear communication. Our team is committed to delivering careful service and a supportive experience at every step. Feedback like this helps us reinforce our standards and continue improving. Please contact our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com so we can further assist you.
Took them almost 4 hrs for an oil change !! This is not the first time, that's how long it takes them, waste of time.
Business response:
We understand how valuable your time is and aim to complete routine services as efficiently as possible, so it's disappointing to hear this has been your experience. Our team works to balance quality and timeliness, especially during busy periods. Your feedback helps us continue improving our scheduling and service flow. Please contact our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com so we can better assist you.
Bad experience on the services I received.
Business response:
We understand how meaningful a smooth and reliable service experience is for our customers. Our team strives to provide attentive support and thorough care for every vehicle that comes through our doors. Feedback like this helps us continue improving the overall experience we offer. Please reach out to our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com so we can learn more and provide assistance.
I was ripped off She lied I believe they messed up my car
Business response:
Thank you for bringing this to our attention. We understand your concerns. The experience you've described does not reflect the standards we strive to maintain, and we take these concerns very seriously. We would like the opportunity to review what happened. Please contact our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com so we can discuss your specific situation and work to find a path forward.
I can now smell oil in my car when I drive. I did not have this problem before I had my car serviced by Vandergrif Acura.
Business response:
We value feedback about service experiences and understand the importance of vehicle performance and customer confidence. Our team is committed to addressing concerns thoroughly and providing attentive support for every visit. Input like this helps us maintain high standards and ensure each service experience meets expectations. For further assistance, please contact our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com.
Held my car for a week for an inspection. Kept getting told tomorrow itll be ready. After a week a manager called me and said he was sorry for delay and its more than just a inspection but he will take care of it and get me a $500 check for the other team members not calling me/telling me tomorrow itll be ready. He got everything taken care of on the car but never saw the $500. Poor communication skills at this dealership
Business response:
We recognize how important timely updates and clear follow-through are during a service visit. Our team strives to communicate expectations accurately and keep customers informed as situations evolve. Feedback like this helps reinforce our focus on consistency, accountability, and improved communication. For further discussion, please contact our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com.
I'd go 0 if possible. Wasn't given any paperwork as to what was done and advisor didn't both to come outside to go over anything
Business response:
It's unfortunate to hear that your service experience didn't meet your expectations. We understand your frustration. Your feedback helps us recognize where we can work to improve our processes. We would appreciate the opportunity to discuss your recent visit. Please contact our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com so we can address your concerns directly.
The absolute worst experience I've ever had purchasing a vehicle. They delivered it and it had paint overspray all over the fenders and wheels a hole in the headliner and a miss matched driver door handle withhh a $4,000 add on/up charge for so called things they did to the vehicle. $45,000 doesn't get you much anymore I guess. Got a new contract but NEVER AGAIN. Pure greed and lack of care for the customer. 5 stars for the salesman but his manager would forget to salt the fries at McDonald's.
Business response:
We aim to ensure every vehicle delivery reflects care, attention to detail, and a positive customer experience. Our intention is always to stand behind the value we offer and support customers throughout the process. Feedback like this helps us review how we can better align expectations with outcomes. Please reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com if you'd like to discuss this further.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,102 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.