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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
came in for a simple oil change. was pressured to buy other high dollar services took forever. will think twice about future service. .".",,,,,,,,,,,,,.
Sales guy did a great job. Used car input inspection personell are lousy. Received what I thought would be a trouble free truck. Turn signals are not working properly. Had to replace both front hubs and I changed the tires as the hubs caused the tires to wear incorrectly and the front tires ended up cupping and we're noisy beyond. Who ever inspects these vehicles should be let go or retrained from the bottom up. I will make it back down to the dealership to discuss these issues. Michael McDaniel
The purchasing process is broken. I was there for over 2 hours. Despite having a check-in hand from my bank. To make matters worse, they sold me a vehicle that did not have the original keys. Therefore the aftermarket key had limit functionality, and I had to go the actual dealership and purchase a key for my vehicle.
Scratched car - I brought my car to be serviced at Vandergriff Acura because it is closer and more convenient than Grubbs in Grapevine. The service advisor, Raya Feldman, was very unorganized. I had set an appointment for service with her through messages a few days prior. I go to the dealership and they were not able to find my appointment. Once I'm at Raya's desk she seems to have no idea over what we talked about on the messages and says I was talking to someone else. The only reason I know it was her was because she gave... read more
Business response:
Thank you for sharing your experience with us. We understand how important clear communication and quality service are, and we regret that your visit did not meet these expectations. It's concerning to hear about the issues you encountered regarding your appointment and the condition of your vehicle upon its return. We take these matters seriously and are committed to ensuring that our customers receive the highest level of service. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 so we can address... read more
Didn't tighten the oil drain plug completely, half the oil leaked out
Business response:
Thank you for sharing your feedback with us. We take all concerns seriously and strive to maintain the highest standards in our service. Your experience does not reflect our commitment to quality. We would appreciate the opportunity to address this matter further. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 at your convenience. Thank you for your understanding.
I was quoted one hour and they had me wait there for 3 hours just for an oil change and tire rotation. I would have never taken my car there if I knew how ridiculously long I'd have to wait. I had worked all day and was tired, hungry and really angry after the 2 hour mark. They were supposed to wash it but it would have been another hour! This is the second time I've had my car serviced here and the second time it took hours. Never again!
Business response:
Thank you for sharing your experience with us. We understand how valuable your time is. Our goal is to provide efficient service to all of our customers, and it's clear you feel we fell short in this instance. We appreciate your feedback regarding the oil change and tire rotation process, as well as the promised car wash. We are committed to improving our service times and ensuring a more satisfying experience for our customers in the future. To discuss your experience further, please reach out to our Service Director, Peter... read more
Never got my second key or can manual. Called multiple times, no response. I drove 5 hours to get the car and didn't get any customer service. Plus my car is already making noises, 1 month from purchase.
I don't even know if they changed my oil. They didn't reset the setting on my Dashboard. So it says my oil is at 15%. Always telling me I need unnecessary maintenance on my car. Took it to 2 different mechanics and they only point out 3 of the things that Acura said that I need done. They've been doing this to me for 2 years! I'm done with them.
They lied about running my credit. I didn't need any financing. The price on the truck was higher then was sent to me via text and on marketplace. The financing manager wouldn't shake my hand. Really bad customer service. From the sales person to the management team all were dishonest.
Business response:
We are sorry to hear that you feel this way about your experience. We take concerns about transparency and customer service seriously, and we would appreciate the opportunity to address your issues. Please reach out to Mike Luong, General Sales Manager, at mluong01@vtaig.com so we can discuss your experience further and work toward a resolution.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,102 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.