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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service is great. Detailing is not
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
The problem with the check engine light going on returned a few days after I had the car serviced at Vandergriff Acura. My service advisor was great but after waiting five hours at the dealership for my car, the problem was not resolved.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Waited over 2hrs just for oil change
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
They fix my cv axle without charge, however there is still a clicking noise when i put it in reverse and then back in drive. Still needs to be looked at to see if the new cv axle was installed properly...
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Was told by the dealership that I would be given a silver waranty agreement for coverage to service my vehicle inspite of adjusting to overall payment on my vehicle contract to lower payments but was never adjusted to still receiving the silver and still got the bronze. Did not check cv axles like asked by me from previous work done back on 6-22-21 to see if they has play in due to being told by another shop prior to bringing car back to the dealership this weekend.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Waiting 3 hours for a 5 minutes work. Finally the vehicle came out I realize they never fix the problem so the advisor has to take it back to the shop it took them 5 minutes to get it installed. I was very disappointed with their service. Most like wont get service there anymore.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Took mine In for paint protection re-application. Tire pressure monitor came on, on the way, so asked for that to be checked too. Waited all day for a call for it to be done finally called around 4 and was told it was ready. Picked it up and they never checked the tire pressure so, not a big deal added air myself. The main issue was the loaner car, was filthy, in need of service (at 5%) and the fuel gauge didnt work properly. I realize there is a lot to keep up with but with COVID I would expect the loaner cars to be cleaned... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
No wait with appointment. Minimal effort to sell me extra service I didn't want or need. But $180 to flush and fill brake fluid is ridiculous.
Business response:
Hello, Michael, We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our service prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
On July 20th I dropped my 2010 Acura TL off at 7:30 a.m. for an A14 routine maintenance which included replacing the spark plugs and completing a valve adjustment along with a state inspection. I was told the spark plugs and valve adjustment would take at least 4 hours. They shuttled me home. At 1:30 p.m. I contacted the service advisor asking when the car would be ready. He said he just let the technician go to lunch. I needed the car back at 4:00 p.m. for an appt. He indicated they would try to get it finished by then. The... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. Thank you for allowing us to follow up on the issue and resolve the situation through our Service Manager and Service director. If there is anything else that we may assist you with, please do not hesitate to reach out.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.