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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
While some individuals were courteous, the dealership was not in communication with each department, their vendor or me at all. Unimpressed with follow up or treatment of a first time customer buying a 46k automobile. There was no urgency despite having my car for two weeks to repair it, when I had it only one week.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
the work was great BUT the guy that washes and detail your car SUCK!!! every time i take my car to goet it wash there is always something not done
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Terrible place to get Work done.
Business response:
Thank you for your feedback. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. We would like the chance to speak with you to learn more about your experience. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Dealer Price was to high On the Toyota Tacoma, as it had lots of damage for the asking price Tried to negotiate a better price with no luck, so I bought another truck elsewhere.
Business response:
Hello, Claud. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
It was ok . We drove 2 hrs and the car they would not come down 1 penny but only offered 3,000 for my infinity. So we look few more and drove 3 hrs in traffic for nothing Would not go back
Business response:
Hello, Linda. We aim for fair, competitive pricing on our vehicles and trade-in offers. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
Horrible experience and will never trust this dealership
Business response:
Steven, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Steven the Service manager wanted to jack up the price for the passenger side mirror of my Lexus and make me pay $300 of the $800. It didnt need it but only a screw tightened. Even his GM questioned his decision. I told him I wasnt paying for it since I only had the car for about a month. After complaining to supervisors they paid for a new mirror. But I dont trust Steven to touch my car.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
$30+ to rotate tires is a ripoff. And needing new wiper inserts when the vehicle is less than a year old is a pretty poor indicator of Acura quality. Asked them to find the source of a recurring popping sound in the frame and the vehicle occasionally braking for no reason and, of course, they "couldn't reproduce the problems". Not very helpful!
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service so we would like the chance to get to the bottom of your problem. Please contact Peter Boghossian, our Service Director, at 855-971-6960.
The rental drop-off and pick-up of my TL left plenty to be desired. Multiple staff was in the service drop-off area; however, no one approached the vehicle to inquire about the nature of my business. None of your the staff acknowledged our arrival. I had to ask for a service technician to explain my MPI. When my wife attempted to return the rental car keys, the young lady at the podium refused to acknowledge, accept, or even make eye contact with my wife.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.