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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Taylor was awesome ! courteous and efficient , He went the extras mile in all aspects of my service . Helped me know what was best for me to do for maintenance without pressure . I will always ask for him . The service that i get from Vandergriff is why I have only had 3 TLs and now 2 MDX in the last 23 years . thanks again for the quality service
Business response:
Wow, what a fantastic review! We're thrilled to hear Taylor provided such exceptional service during your visit. His courteousness, efficiency, and commitment to going the extra mile truly reflect our dedication to customer satisfaction. We'll be sure to pass on your kind words to Taylor. Thank you for choosing Vandergriff Acura for your Acura needs for the past 23 years! It's customers like you who make it all worthwhile. We look forward to helping you maintain your beautiful Acura for many years to come.
Friendly service, Danny always explains everything to me
Business response:
Thank you for the positive review! We're happy to hear that our team provided friendly service and that Danny was especially helpful in explaining things clearly. We appreciate you trusting Vandergriff Acura with your vehicle.
All employees had excellent customer service.
Business response:
We appreciate you recognizing our team's dedication to customer service! At Vandergriff Acura, we believe in creating a positive experience for every interaction. Thanks for choosing us!
Austin was an amazing salesman that helped me out through the whole thing. My only issue has to deal with me pointing out the headlight wasn't working right. I was told that they would keep the car for a few more days to do check up on it and fix whatever needed to be fixed. I didn't sign any documents when I brought up the issue with it. After signing the documents and upon receiving the vehicle I didn't notice it until a couple days after. I called and was told they weren't worried to fix it.
Business response:
Thank you for your review! We're thrilled to hear that Austin provided you with an exceptional sales experience. We sincerely apologize that there seems to be a miscommunication regarding your headlight issue. We understand your frustration that the headlight wasn't addressed after you brought it to their attention. To ensure we can investigate this matter thoroughly and get your headlight fixed as soon as possible, we recommend contacting our General Manager, Jimmy Le. He can be reached directly at Jle@vtaig.com. Jimmy will... read more
I RECEIVED A NEW KEY FOB THANKS TO MAURICIO
Business response:
Thank you for the fantastic review! We're thrilled to hear that Mauricio in our service department was able to assist you with obtaining a new key fob. At Vandergriff Acura, we strive to provide exceptional service in all aspects, and it sounds like Mauricio played a key role in achieving that for you. We'll be sure to pass along your kind words! Thanks again for choosing Vandergriff Acura. We look forward to seeing you again soon!
Service was GREAT! I had surgery while my car was being serviced. I couldn't pick it up so they delivered it to my home.
Business response:
Thank you so much for your kind words about your recent service experience! We are thrilled to hear that our team went above and beyond to accommodate your needs while you were recovering from surgery. We understand that car repairs can be stressful, especially when you're not feeling well, and we're so glad we could deliver your car back to you safely and conveniently. We wish you a speedy recovery!
Cameron Hosch was excellent! I appreciated his professionalism and honesty regarding my concerns.
Business response:
Thank you for the fantastic review! We're thrilled to hear that you had a positive experience and especially appreciate you recognizing Cameron Hosch for his professionalism and honesty. At Vandergriff Acura, we strive to provide exceptional service with a focus on clear communication and building trust with our customers. It sounds like Cameron did an excellent job addressing your concerns. We'll be sure to pass your kind words on to him he'll be delighted to know he made such a positive impact on your visit! Thank you agai... read more
Servicie writer was knowledgeable and helpful.
Business response:
Thank you for the fantastic review! We're thrilled to hear that your service advisor was both knowledgeable and helpful. At Vandergriff Acura, we strive to provide a service experience where our team can answer your questions clearly and ensure you understand the recommended services for your vehicle. We appreciate you recognizing our team's expertise. We look forward to seeing you again for your next service need!
I had the most knowledgeable service advisor named Danny. Great service overall
Business response:
Thank you for the fantastic review! We're thrilled to hear that you had a great service experience overall, and especially that you found Danny, the service advisor, to be incredibly knowledgeable. At Vandergriff Acura, we strive to provide exceptional service, and having knowledgeable staff is key to achieving that. We'll be sure to pass your kind words on to Danny he'll be delighted to know he made such a positive impact! Thanks again for choosing Vandergriff Acura! We look forward to seeing you again for your next service... read more
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,399 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.