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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
The sales person called me everyday before purchase for promotions. I purchased used car from the dealership. Car from inside was great but the outside was dirty not detailed. They sold the car with hail damage without disclosing. We discovered the hail dents after they cleaned the car. I reached out to the sales agent he refused to help and I called several times to speak with manager and manager never calls back.
Business response:
Thank you for sharing your experience with us. We understand how disappointing it can feel to take home a vehicle and later discover concerns you weren't expecting, especially when communication and follow-up don't meet your expectations. Your feedback is important, and it helps us take a closer look at how we support guests before and after a purchase. We'd appreciate the opportunity to speak with you directly and review the situation in more detail. Please contact Chris Snyder at Csnyder02@vtaig.com or 817-689-5801, and we... read more
None of the service writers call back. And conflicting information
Business response:
Thank you for letting us know about this. We're sorry to hear you've experienced difficulty getting return calls and clear information, as that's not the level of communication we aim to provide. Your feedback is important, and we appreciate you bringing it to our attention. Please reach out to John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can discuss this directly.
I had an appointment for basic routine maintenance at 7:30 am. I waited for 2 hours because "there are a lot of people." What is the point of an appointment if I have to wait? In addition, my cabin air filter was not installed back correctly after they checked it and my AC now makes a lot of noise.
Business response:
Thank you for sharing this feedback. We understand how frustrating it can be to wait well beyond an appointment time, especially when the visit is meant to be routine. We also recognize how concerning it is to notice an issue with the cabin filter installation afterward. Experiences like this help us take a closer look at how appointments are scheduled and how final checks are handled so we can ensure visits feel smooth and reliable. If we can take another look at your vehicle or answer any questions, please reach out to Joh... read more
The service was absolutely terrible no communication whatsoever and I am very disappointed that the last 4 years of doing business with them and getting my car serviced I don't think I will be back to this location again
Business response:
We are concerned to hear about your experience. We understand your frustration, and your feedback is important to us. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can address these issues directly with you.
Service was too slow and too expensive. I waited in the bay for 20 minutes before anyone checked to see why I was there. No other vehicles were in the bay
Business response:
We are sorry to hear that you feel this way about your recent service experience, and we understand your frustration. Your feedback is invaluable to us as we work to improve our service efficiency and ensure every customer receives prompt attention. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can address these concerns directly... read more
People where nice getting the wrong thing fixed is not good. I've paid around 2500 and the car is still turning off on me.
Business response:
We are disappointed to hear about your experience and we understand your frustration. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com so we can further address your concerns.
No communication from original service advisor - After you having my car for a week had to actually come back to location to get answers about my car. After that visit and with another service advisor (Melissa) things moved quickly, problem diagnosed, fixed and I got my car back.
Business response:
We greatly appreciate your feedback and are pleased to hear that your experience improved significantly once you connected with Melissa. We understand how frustrating it must have been to be without your vehicle for an extended time without clear communication about the status of your repair. We are thrilled that once the communication improved, we were able to quickly diagnose and fix the problem to get you back on the road. Your experience highlights the importance of consistent communication throughout the service process... read more
Service department needs more qualified technicians
Business response:
Thank you for your review and for taking the time to share your thoughts with us. We understand your concerns about the technical expertise in our service department. Your feedback helps us identify areas where we can continue to grow and improve our team's skills. We are committed to ensuring our technicians receive ongoing training and development to better serve our customers. At Vandergriff Chevrolet, we value your input as it guides us toward providing the quality service experience you deserve.
A whole year with a purchase and only had it in our possession for like a month. They promised that if we weren't happy they would get us out of that vehicle and it took them a whole year and now the truck they placed us in they sold to us super expensive over priced . I don't recommend this place at all
Business response:
We are sorry to hear that you are not satisfied with your recent vehicle purchase. We value your input and would like to discuss this further with you. Please contact Chris Snyder at Csnyder02@vtaig.com so we can discuss your experience and work toward a better resolution.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,836 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.