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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service advisor was great, repair technician failed at his job. He left #8 spark plug either loose or out. I got a half of mile from the dealership and my truck started shaking violently resulting in my engine light coming on, a very strong smell of gas and now my vehicle does not ride as smooth as it did before the service and idles ruff now. I initially went for oil change and rotation but was advised to get plugs and wires changed but now regret i had them do that.
Business response:
We appreciate your feedback and are sorry to hear about your experience. It is concerning to hear about the spark plug situation. We strive for high standards in our service, and your experience is not reflective of that. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com so we can resolve this matter promptly.
After completion of the service which I paid over $1,500 to have a repair made and within 5 miles of the shop, the check engine light came on. Also Vandergriff has started charging everyone that pays for service via a credit card a 3% credit card fee. Unless there is NO OTHER shop open and the repair needs to be made immediately, I will NOT use Vandergriff again.
Business response:
We value your business and would like the opportunity to make this right. Please contact our Service Director, Charlie Pace, directly at 817-299-2362 or Cpace@vandergriffchevrolet.com to discuss your concerns. We hope to restore your trust in our dealership and demonstrate our commitment to quality service and customer satisfaction.
It took 34 days to get my truck repaired, not once did anyone call to let me know what was wrong with my truck. I only have 7000 miles on it. Three different service agents(because they had my truck so long 2 of the agents no longer worked there) couldn't even offer me a loaner vehicle until they found out what was wrong with my truck!! They asked me if I purchased the truck from them, what does it matter if I purchased it from them? Very disappointed in their service will never take my vehicle back there for service. If I e... read more
Business response:
We take your feedback very seriously and would like the opportunity to address your concerns directly. Our Service Director, Charlie Pace, would appreciate the chance to discuss your experience in detail and explore how we can make this right. Please contact him at 817-299-2362 or Cpace@vandergriffchevrolet.com at your earliest convenience.
Service advisors had me spend money on trans flushes for obvious known 8spd torque converter issues, was promised a flush would prioritize my vehicle if issue returned (of course it did), but then created new parameters when I returned that invalidated my priority and pushed my warrantied repairs out 6 months. When finally returned, vehicle had same issues. Either service did not test drive or care enough to make sure vehicle was back to proper condition. Never recommend Vandergriff ever again.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the experience you encountered regarding the service on your vehicle. It's clear that we did not meet your expectations, and we appreciate you bringing these concerns to our attention. We take such matters seriously and would like the opportunity to address them directly. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com. He will be more than happy to discuss your situation and work towards a resolu... read more
We drove our Tahoe only 3 days before the transmission gave out. We were assured that they had inspected all mechanical equipment before we picked up the vehicle and clearly they hadn't. We took it back and had to get a new transmission.
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the unexpected transmission failure you experienced with your Tahoe just days after purchase. We understand how frustrating and inconvenient this situation must have been for you and your family. We take great pride in thoroughly inspecting all our vehicles before they leave our lot, and we're deeply concerned that we failed to meet our own high standards in this instance. The experience you've described is not representative of the quality and r... read more
Purchased this vehicle 3 days before it quit working for the same reason they had already fixed 3 times before
Business response:
Thank you for your feedback, and we sincerely apologize for the issue you're experiencing with your vehicle. This is certainly not the experience we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to discuss your concerns further. Please contact us at your earliest convenience. You can reach out to our General Sales Manager, Scott Shedden, at Sshedden@vtaig.com.
Charlie was very inconsistent, he never asked my name, I took my car there on a Saturday morning and was told he would not know what the issue was until Thursday, after I made it home I immediately called him and advised that timeline was not acceptable and that I was immediately returning to get my car, in addition he handed me a document and said this just says you are leaving your car here to be serviced', I looked at the document and noticed he had manually written in very tiny numbers 175, I asked what those numbers wer... read more
Business response:
Clear and transparent communication is a priority for us, and we understand how frustrating it must have been to feel unsure about the process or the information provided. We take your concerns seriously and want to ensure they are properly addressed. Charlie Pace, our Service Director, is available to discuss your experience further and work toward a resolution. You can reach him directly at 817-299-2362 or by email at Cpace@vandergriffchevrolet.com.
Headlight problem was a loose wire. Instead of fixing that, they wanted to replace both headlights for a whopping 1100.00
Business response:
Thank you for sharing your feedback. We apologize for any confusion regarding your recent visit. We value your time and would like to address your concerns. Please contact Charlie Pace, our Service Director, at 817-299-2362 or via email at cpace@vandergriffchevrolet.com so we can further investigate the issue and ensure you receive the resolution you deserve.
Not good services my vehicle continued with the issue
Business response:
We're sorry to hear that your vehicle's issue persists despite our service. We truly strive to provide the best care, and we'd like to learn more about your experience. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com so we can discuss this further. Your satisfaction is very important to us, and we appreciate your feedback.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,836 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.