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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Ok. Brought in my 2020 Z71 HD 2500 4x4 Ltz. 6.6 Gas. A week ago. The diagnosis was low oil. And a stucked lifter and it needed a cam. Bank 8 was low compression. Repairs were 10k. A new motor was 10.6 k. Well. 3 k later. It only needed a head job. And a tune up. Tom vanergriff i miss your honesty. Im a GM at Crash Champions. It's all about Trust. And yall didn't earn mine.
I didn't like the fact I had to bring my vehicle in twice in 4 days.. i spent over $1300 in 4 days. June 16, 2025 I brought my truck in for routine maintenance, a tune up and oil change. I picked up my truck and all a sudden it had the "SILVERADO SHUDDER".. then I had to spend another $500 on a transmission flush when told that it may not solve my problem.
I'm about to pay $4000 in repairs at another dealer after their supposedly thorough inspection before selling me a vehicle.
Lied about the car I purchased and then when the car had problems 3 days later, they claimed it was my fault for not double checking.
Despite me telling them what I as wrong with my car they listened to the insurance adjustor and the car started messing up again a few days later. Just a waste of time when things could be done right the first time.
I bought an extended bumper to bumper warranty. Vandergriff did not honor the warranty. I dropped my car off on a Friday and was told it would be ready on Wednesday of the following week. They didn't even look at it until Friday of the following week. They blamed it on someone being sick. I understand people get sick. But the world doesn't stop when they are sick! I will not buy another vehicle from Vandergriff nor have one serviced. Vandergriff is great at setting an expectation and horrible at meeting the expectation. And,... read more
Business response:
Thank you for sharing your experience with us. We understand how important timely service and communication are, and we sincerely regret that we did not meet your expectations in this instance. We appreciate your feedback regarding the delay and the warranty issue. Our team strives to provide the best possible service, and we recognize that this situation fell short. We are committed to improving our processes and will take your comments into consideration. To discuss your concerns further, please reach out to John Whittler,... read more
The car wasn't as advertised on the web, it was disappointing to waste time visiting the dealership with anticipation on buying a used car. That was not as advertised. The salesman the manager told to assist us was clueless and confused. I even called in advance to test drive the car and the car couldn't be driven due to mechanical issues. The salesman went to talk to manager and told to show me a different car! That's crazy
Business response:
Thank you for sharing your experience with us. We understand how important it is for our customers to have accurate information and a smooth experience when purchasing a vehicle. We strive to provide detailed descriptions and ensure that our vehicles are in optimal condition for test drives. We regret that your visit did not meet your expectations and that there were issues with the vehicle you were interested in. We take your feedback seriously and would like to address your concerns directly. Please reach out to Chris Snyd... read more
Paid to get my check engine light off. Drove my truck for 1 day and it's back on again. Terrible service
Bad service, they dont now nothing about "warranty" they dont comunicate each otherthey take to much time to "diagnostic " your car I went to the dealer to talk to someone about this problem and nobody seems to care about your problem I got a month on my car and start vibrating the suspention they told me "it need aligment and balancing" they want to charge $180 for aligment and $80 for balancing..I told them it is under warranty and they said is not covered it is a " certified pre owne
Business response:
We are sorry to hear that you are not satisfied with your experience. Clear communication and proper handling of warranty concerns are important to us. We would like the opportunity to address your issue. Please contact Charlie Pace, our Service Director, at 817-299-2362 or via email at Cpace@vandergriffchevrolet.com so we can resolve this matter.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 9,836 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.