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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had to wait a month and a half for warranty part. Got the part quicker than expected because I wrote a complaint letter to GM.
Business response:
Thank you for your feedback regarding the wait time for your warranty part. We understand how frustrating this can be and appreciate your patience. We are glad to hear that the part arrived quicker than expected after your complaint. If you have any further concerns or need assistance, please feel free to reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com.
They keep trying, but this is the 6th time for the car to be in for the same thing. Hopefully this was the last. Had to wait way too long for a ride or problem to be resolved. Do go unless you have 2 days to waste
Business response:
We appreciate your feedback and understand your frustration with the repeated visits for the same issue. We strive to resolve problems efficiently, and we apologize for the inconvenience you experienced with the wait times. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com for further assistance.
Speed, Courteous, Efficiency
Business response:
Thank you for your positive feedback regarding our speed, courteous service, and efficiency. We strive to provide the best experience for our customers and are glad to hear that we met your expectations.
I liked the fact that i was helped immediately after I arrived. I didn't like the fact that it took more than one call to get a response so I could make an appointment.
Business response:
Thank you for your feedback. We are glad to hear that you were helped immediately upon arrival. However, we apologize for the inconvenience caused by the delay in getting a response for your appointment. If you need further assistance, please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com.
Great customer service. Damien kept me informed, and explained everything l needed to know. He was very nice.
Business response:
Thank you for your wonderful review! We're so glad to hear that Damien provided excellent customer service, kept you informed, and explained everything clearly. We truly appreciate your feedback and look forward to assisting you again in the future!
Dameon was very courteous,knowledgeable, and displayed his care for my situation
Business response:
Thank you for your kind words about Dameon. We appreciate your recognition of his courteousness and knowledge, as well as his genuine care for your situation. Your satisfaction is important to us, and we look forward to serving you again in the future.
The best yet. Service Advisor was great.
Business response:
Thank you for your kind words! We are thrilled to hear that you had a great experience with our Service Advisor. Your satisfaction is our priority, and we look forward to serving you again in the future.
Great service and communication
Business response:
Thank you for your kind words about our service and communication. We strive to provide the best experience for our customers and are glad to hear that we met your expectations.
Took a week to diagnose my car and no loaners! So extra cost of a rental with the outrageous fee from the dealership. Our service man was nice and apologized.
Business response:
We apologize for the inconvenience you experienced with the diagnosis of your car and the lack of loaner vehicles. We understand that this led to additional costs for you, and we appreciate your feedback regarding our service team. If you would like to discuss your experience further, please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace@vandergriffchevrolet.com.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,676 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open tomorrow at 8:30 a.m.