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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They was supposed to do a diagnostic inspection on my air conditioner which they sent me a bill of the inspection$ 2000 so my wife picked it up and controls didnt work right so she too it back and then sent he me another bill of what it would cost to fix it $1300 still I didnt get a total estimate until I started ask questions then they gave me a diagnostic inspection afterwards for the price I could have bought a new a/c for those prices WOW !
Business response:
Thanks for the feedback, we strive on transparency and don't want our customers to feel forced to purchase anything if they don't want to. At your earliest convenience, please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com to address your concerns.
Be careful. They list a price the. Hit you with a $5000-7000 extra. The fine print states that is not including anything they paid or did to otro the car. Which is an exaggerating and ridiculous amount for a point inspection.
Business response:
Thanks for the feedback. Because of regulations, prices that are stated in person or on the vehicle do state "subject to tax, title, registration, and other miscellaneous fees disclosed by the dealer" or something of the matter. We do want to be transparent with our pricing and if there are any questions we can have answered for you, please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com
Me dañaron uno documentos muy Malo el seco I o
Business response:
Gracias por traer esto a nuestra atención. Tomamos en serio los comentarios de nuestros clientes y queremos comprender su situación con más detalle. Lo antes posible, comuníquese con nuestro director de servicios, Mike Book, al 817-299-2170.
Had an appointment but incompetent dealer took 2 hours for an oil change
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Brought in car over five times for the emission light. They keep saying something different. Every time I bring the car back, the light comes back on. Dealership wasnt honest when they sold the car.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Probably the worst experience I have had with a Car Dealership. For context, we have visited this dealership on two separate purchase occasions and were dissatisfied both times. The first time, we were desperate for a car, so after much back and forth, we agreed to buy. The second, most recent time, I blamed myself for returning and expecting a different experience. Vandergriff does not provide the true price of their vehicles on sites like CarFax and CarGurus. They told me they use the price they paid to acquire the vehicle... read more
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you further about this. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
That day they were totally clueless.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand what happened. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
went to this place to fix a recall (PWMS) on my 2003 CR-V . They wasted my whole day only to tell me they don't have the parts and can't fix it. I apparently have to bring the car some other day when they have the parts. They provided ride back and forth to my home. So I'm giving them a star for that, otherwise it was a very aggravating experience.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
With a scheduled 10:30a appointment & arriving early, oil change My car wasnt finished until 5:30 PM.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.