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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It took 5 hours to have the oil changed in our Honda Pilot!!!! I've got better things to do & more efficient was of having the oil changed!
Business response:
We apologize for the long wait you experienced during your oil change. We understand your frustration and will work to improve our efficiency in the future. Thank you for bringing this to our attention. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
My hood prop clip was broken, and I reached out to my service advisor about it. I didn't get a response back. I felt like they should have replaced it. So I had to order another one at my own expense. Poor customer service. Please check your vehicle before and after they service it.
Business response:
We apologize for the inconvenience you experienced with your hood prop clip. We strive to provide excellent customer service and will address this issue with our service advisor team. Thank you for bringing it to our attention. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
The clip that holds the hood bar was broken
Business response:
We apologize for any inconvenience caused by the broken clip. Our team is here to assist you, so please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 at your earliest convenience. Thank you for bringing this to our attention.
Poor service. Will never return or recommend anyone to this dealership
Business response:
Hi there, thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. We'd like to investigate this further. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com. We value your opinion and appreciate the opportunity to improve.
I was promised for 15% off but it was not done. Honda service did not do what they said
Business response:
We apologize for any inconvenience caused. We strive to provide the best service possible and will address this issue with our team to ensure it doesn't happen again. Thank you for bringing it to our attention. At your earliest convenience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com
I thought I was getting a good deal but now I'm paying a 700 dollar car payment when I was paying 400 dollars. NOT A GOOD DEAL OR A GOOD EXPERIENCE AT ALL. I FEEL VERY BAD. I don't think I can make the payments.
Business response:
We're genuinely sorry to hear that you were dissatisfied with the pricing of our services. Providing fair and transparent pricing is important to us, and we take your feedback seriously. To address your concerns and provide more clarity, we would appreciate the opportunity to review your service invoice in detail. This way, we can identify any discrepancies or misunderstandings and work towards a resolution. Please contact our service department, and we will do our best to address your concerns promptly. Our aim is to ensure... read more
Charge pipe on car broke after two days of owning, vandergriff refuses to replace the spark plugs that likely fouled after improper fuel to air ratio because turbo isn't correctly mixing air into the engine. Sales Representive manager promised a accord for loaner vehicle, ended up getting a a Honda CRV, also sales manager said he wouldn't want to lose my business over sparks plugs but no work order for spark plugs is in services, do not buy a car from here.
Business response:
We're genuinely sorry to hear about your negative service experience. Our goal is to provide top-notch service to all our customers, and it appears we fell short in your case. Your feedback is crucial to us as it helps us identify areas for improvement. To address your concerns effectively, we would appreciate more specific details about your experience. This information will enable us to investigate what went wrong and take appropriate corrective actions. Please feel free to reach out to our customer support team or service... read more
Not good at all I wouldnt recommend nobody to go through what I went through and still going through right now
Business response:
We apologize for any inconvenience you may have experienced, and we take customer feedback seriously. To address your concerns more effectively, could you please provide us with additional details about your experience or any specific issues you encountered during your visit? Your feedback will help us identify areas for improvement and ensure a better experience for all our customers. Thank you for taking the time to share your thoughts, and we look forward to hearing from you soon. At your earliest convenience, please cont... read more
But I'm still having the same problem it wasn't fixed AWD light still coming on
Business response:
We're truly sorry to hear that the issue you brought your vehicle in for persisted even after your appointment. Our aim is to provide top-notch service and ensure that your vehicle is in the best possible condition. We understand how frustrating it can be when problems aren't resolved as expected. Your feedback is important to us, and we will investigate the matter thoroughly to identify why the issue wasn't resolved during your appointment. Please reach out to us directly with more details about your experience so that we c... read more
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.