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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Was not serviced 7/5/2023! Only made a phone call to service dept. to correct my Car fax report which they had incorrectly listed my odometer reading in 11/2022 . Also car fax report incorrectly says my tires were rotated 11/2022 when I bought car new 08/2022 and have never had tires rotated....where do y'all get your information or why is service dept. at Honda reporting incorrectly? Then I have to go through the trouble to have it corrected!
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve.
No legal advice. Forced an over expensive Truck on me.$15,000 more than the car value price.
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. Please feel free to reach out to our customer service department or speak directly with a manager ... read more
Not good peoples. No upfront pricing.Tell you what you want to hear run your credit. Then hit you with a 4,000 mark up. Not because credit bad but because its certified vehicle that they will not give you information on what they did to the car to get a extra 4+ grand
Business response:
we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010
Salesman was good but once I got home I noticed my passenger side mirror was wrapped with tape and if removed the mirror would fall off. I contacted the manager and they told me they'll get back to me with a solution but i never heard back. Text my salesman and he said the manager said it's sold as is. If I knew the mirror was broke i wouldn't have purchased it unless they fixed it. I got a quote from a body shop for 1100 dollars smh.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 to discuss solutions.
Took almost 4 hours to have it ready and its was justa an oil change
Took more than 2 hrs Give wrong information to fix the car Leave a part open So I have to go to a outside mechanic to fix it They refused but they opened it The list was given to me to fix the car When I took it to outside mechanic He said it was for wrong car Please teach them how to do their job Have a good day
Worst car buy experience. They hold your car key dont let you leave until you buy a car in this location, unethical selling strategy.
Tires was not rotated because I marked them to make sure they would rotate them. Justin ask me to bring the car back for them to complete but I had a emergency that morning text him to let him know and no response. He said next service would be on Honda so I will see you next service. But after this one if something is wrong I want be back
Business response:
Thank you for expressing your concerns and you giving us the chance to make it right. Please contact Justin Moore when you are ready to schedule your next service?
My wife ask for a diagnostic of her air conditioner which we thought he did but instead he emailed a bill of $2K which we thought he fixed it so she picked it up; so the controls didnt work;she took it back they kept it another 2 weeks the he emailed us another bill for$1300 so we went it and questioned it then he gave us a diagnostic report, for those prices we would have payed for a new air conditioner. It was the way he handled business very poorly and hes a Manager WOW when we get her a new car it wont be a Vandergriff t... read more
Business response:
Thanks for the feedback, we strive on transparency and don't want our customers to feel forced to purchase anything if they don't want to. At your earliest convenience, please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com to address your concerns.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,649 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.