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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I was given a consultation but the price didn't include the labor. So instead of $160 turns into almost $350. Too much money spent Somewhere else would have been cheaper.
Friendly enough staff, but poor communication and questionable ethics. We found a car on autotrader and requested to look at it the next day if it was still available. We let them know we were coming from 2 hours away and even confirmed en route. When we got there, the salesperson I spoke with was not there. In fact we have never even met the original salesperson despite him being listed on all out paperwork as a co-salesperson. We got an excuse "oh that person had to take that car back because they didn't get financing for ... read more
Business response:
Your feedback is important to us, and we understand your frustration. What you've described is not the kind of experience that we strive to provide. We're sorry to hear that things did not go according to your expectations, and we take the concerns you've raised seriously. We would welcome the opportunity to learn more about what happened and to discuss this further with you directly. Please reach out to our General Manager, Jimmy Le at Jle@vtaig.com so we can discuss this further.
You did nothing to fix the problem
Business response:
We understand how disappointing it can be when an experience does not meet expectations, and we appreciate you taking the time to share your feedback. We are committed to providing helpful support and continuously improving the experience we deliver to every customer. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you'd like to discuss your experience further.
They put the wrong windshield in the CRV. All my warning lights and signals were going off and making it almost impossible to drive. When I took it in, it took several days for them to find the wrong windshield had been installed. It wasn't a Honda windshield.
Business response:
We take your feedback seriously, John, and we understand your frustration. What you went through sounds genuinely stressful, and we recognize how important it is that service work is completed accurately the first time. We regret that your experience did not meet the standard of quality and attention to detail that we strive to provide. We would welcome the opportunity to learn more about your visit and work toward a resolution. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can disc... read more
My experience with the current repair shop this go around is less than acceptable. I was charged twice for the same issue, and the repair duration doubled, increasing the overall cost of my rental vehicle not supplied by the dealership. Not happy with the service overall.
Business response:
We regret to learn that your recent service visit did not meet your expectations, and we understand your frustration. We are sorry to hear that you feel this way, and we would like to discuss this further and work toward a resolution. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so that we can look into your concerns more closely.
It was terrible they scratched up my car and passenger side window
Business response:
We regret to hear about your recent experience with us, and we understand your frustration. We would like to discuss this further and work toward a resolution. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can better understand what happened and address your concerns appropriately.
My brakes were working just fine. Your team performed a 21point check and determined my brake fluid needed changing. I opted to wait but obviously when performing the check your anylist did something to my brake system. My brakes now seem to have air in my lines.
Business response:
Thank you for sharing your concerns, and we understand your frustration. It is important to us that every customer leaves feeling confident in the safety and reliability of their vehicle, and we are sorry to hear that you feel this way about your experience. We would like to discuss this further and work toward a resolution. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so that we can better understand the situation and address your concerns appropriately.
Did not follow through with promises added charges that weren't explained poor service
Business response:
We take your feedback seriously, and we are sorry to hear that you feel this way about your experience. We understand your frustration and would like to discuss this further and work towards a resolution. Please reach out to our General Manager, Jimmy Le at Jle@vtaig.com so we can better understand your concerns and address them appropriately.
Service sucks. Long wait rude
Business response:
Thank you for sharing your feedback. We are sorry to hear that your visit did not reflect the level of professionalism and efficiency we aim to provide. We appreciate your comments and will use them as we continue working to improve the overall customer experience. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you would like to discuss your visit further.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.