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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
First off they listed my car at 183000+ miles when my odometer is at 18,600 at the time of service. Then they tried to load me up with junk service to see if I'm stupid. The service advisor assistant manager reached out via phone call a few days after my visit and offered a different advisor after we went over what I was offered and even she admitted it wasn't time for those, but this is the second straight time this store has done this. They clearly see me as someone they think is stupid and they can squeeze however much ou... read more
Business response:
We understand how important accuracy in vehicle records and clarity in service recommendations are during a visit. Our team works to ensure mileage information, inspection results, and maintenance suggestions are properly documented and communicated based on vehicle condition and manufacturer guidelines. Feedback regarding documentation accuracy and service recommendations is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to our Service Director... read more
I have been a loyal customer there and the decision they made i think was horrible!!!
Business response:
We appreciate you sharing feedback as a long-standing customer regarding a recent decision. We understand concerns have been raised about the outcome and we take all feedback seriously. Our team remains committed to delivering a professional and transparent experience across all interactions. If you would like to discuss this further, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
After purchase service is worst. Raised many concerns after buying the car and never got any response back
Business response:
We appreciate you sharing your feedback and understand how important continued support and communication are after purchasing a vehicle. Our team strives to remain responsive and helpful throughout the ownership experience, and we regret that your concerns did not leave you feeling fully supported. Your comments are valuable as we continue working to improve customer care and follow-up. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can assist you further.
Terrible experience would not recommend
Business response:
We understand your experience did not meet expectations, and we aim to provide a professional and positive visit for every customer. Feedback like this is important as we continue improving our service and overall customer experience. We appreciate you taking the time to share your thoughts. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can learn more about your visit.
When I bought my brand new car my sales man told me two service is free but when I get there my second service they said no more fee. My sales person lied to me it makes me look like a liar
Business response:
Thank you for bringing this to our attention regarding the confusion about your service coverage. We understand your frustration. Clear communication about service benefits is essential, and we recognize that mixed messages can create an uncomfortable situation. We want to ensure this matter gets resolved properly and that you have accurate information about your service plan moving forward. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can review your purchase details and clarify the se... read more
Took pilot in for battery testing as battery needed a jump start with battery only a year old. Left it overnight on a Friday so they could evaluate any overnight drain and then test system. Nobody called on Saturday to provide an update. Had to wait until Monday at lunch before I was asked if I wanted a new battery installed and was told they would contact me when it was done. I had to text at 4:30 to check and was told it was done. I was quoted a price for the work prior to it being done but when I picked it up it was about... read more
Business response:
We are disappointed to hear about the challenges you have experienced and we understand your concerns. The level of service that you've described falls short of the transparent service experience that we strive to provide. Your feedback helps us identify where we can work to improve. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns directly with you.
Service advisor was very kind but someone in the process of changing my oil or cleaning/washing the car or applying the special protection for the paint - scratches the Pilot Hood. Dirt spots all around the car - it appears a sloppy job. Scratch corrected some how. Still vissible. Now I have a 2025 car with only 2,600 Miles with a scratch. Not happy with the job done.
Business response:
Your feedback is important to us, and we understand your disappointment. We appreciate you noting that our service advisor was kind, as we value both quality service and genuine care for our customers. The situation you've described does not meet our standards. We would like the opportunity to discuss this further and work to restore your confidence in our service. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can work to address your concerns.
Service Advisor was very rude and racist.(Zachary)
Business response:
It's regrettable to hear about your experience. Every customer deserves to be treated with respect and courtesy, and we take these concerns very seriously. Your feedback helps us maintain the high standards we strive for in all our interactions. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address this matter properly.
Raised the price of the 2023 Lexus RX350 $4,000 while I was trying to buy it. Morally bankrupt dealer. Refused to sell the car at the advertised price.
Business response:
We appreciate you taking the time to share your experience and understand your concerns regarding pricing clarity during the sales process. Our team remains committed to transparent communication and providing a straightforward purchasing experience for every customer. We value all feedback as part of our ongoing efforts to improve consistency and trust in how we present vehicle pricing. Please reach out to our General Manager, Jimmy Le at Jle@vtaig.com.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.