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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I love that I was able to get a new key. I was not happy about the salesman harassing me while waiting. Its important as repair but it was a nuisance and the service listed on my report is not what I went for so I hope that is corrected.
Business response:
We appreciate you sharing your feedback, as our goal is always to provide helpful service in a respectful and professional environment. Insights like yours help us reflect on how we can improve communication and ensure service details are accurate. We value the opportunity to learn and enhance the experience for every customer. If you'd like to discuss this further, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
Service No because they don't believe what you say.\nThey just guess.
Business response:
We're sorry to hear that your service experience felt uncertain. Our intention is always to carefully evaluate each concern and provide reliable guidance. Feedback like yours helps us improve how we assist every customer. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you'd like to explore any next steps or support.
Customer service could of been better
Business response:
Thank you for your feedback. We appreciate you choosing Vandergriff Honda and recognize that exceptional customer service is important. Your input helps us improve and we're committed to ensuring every interaction meets the high standards our customers deserve.
The service advisor acted as if he didn't want to be there. He was rude and unfriendly. He rolled his eyes and sighed when another car pulled into the driveway, too. He just seemed like he was mad that he had to work. I won't have him help me again.
Business response:
We aim to create a welcoming and professional environment for every customer, and our goal is always to provide courteous and attentive support. Feedback like this helps us focus on improving interactions and ensuring all guests feel respected. We take these insights seriously as we continue enhancing our service experience. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you'd like to share more about your visit.
I have to drive 40 minutes to get there.
Business response:
Thank you for choosing Vandergriff Honda despite the 40-minute drive. We appreciate your dedication and hope your experience with your vehicle makes the trip worthwhile. We're grateful for your trust and look forward to serving you again.
Went in for the complementary oil change for a new car. So a simple service. What made me nervous was seeing so many people walking around my car, by my car, passing by my car. The majority is wearing all black with no distinction who's who. So seeing a crowd walking up and down under the car port so close to my car was nerve wrecking. My first thought was someone is going to scratch my car ! I owned a Kia and never felt so uneasy at the Kia service dealership like I did at this Honda dealership that day.
Business response:
We understand how important a sense of security and clarity is during every service visit, and our intention is always to provide a safe and organized environment. Feedback like this helps us continue improving how we manage the service experience for peace of mind. Our goal is for every guest to feel confident and comfortable while their vehicle is cared for. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com if you'd like to share more about your visit.
The service rep was very rude. I had a scheduled appt for 230p but called to change it til 1230p. Arrived there and waited longer than normal. Told the rep that someone referred me to him and I had his card. He stated, well when was that because I haven't had cards in months, let me see the card. Acting as if he didn't want to assist me. 1230 appt turned into a 3 hour wait.
Business response:
Your feedback is invaluable to us, and we understand your frustration. The interaction you described falls short of the respectful service we strive to provide every customer. We take these concerns seriously. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your experience further.
no clear answer or explanation to my question .
Business response:
We understand you have a question and we want to ensure you receive the clear information you need. We value your feedback. Our team is committed to providing thorough explanations for all inquiries. Please feel free to contact us directly so we can properly address your specific question.
I have to go back because the light for tire pressure when on
Business response:
Thank you for taking the time to share your feedback. We appreciate your loyalty and look forward to resolving your concerns.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.