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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Good. Always trying to push mostly unrelated repairs. The only one which was okay was the air filter
Business response:
Thank you for your feedback. We're glad the air filter service met your expectations. We understand your concern about additional repair recommendations and will work to ensure our suggestions are more relevant and valuable to you. Your input helps us improve our service communication.
Checked car out but couldnt find out why tire pressure monitor system was not working
Business response:
We appreciate you bringing this to our attention and giving us the opportunity to look into your concern. Our team is committed to thoroughly evaluating every vehicle and providing clear guidance whenever possible. We understand how important it is for all systems to function properly and are always here to take another look. Please feel free to reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can continue assisting you.
I went to vandergriff for a online price on my vehicle. After agreement to buy it they tried to take on an extra 5800 dollars for work they claimed to do to the vehicle. The one key fob that came with it had tape on it. Took tape off and it fell apart. I was driving it and turned on the windshield wipers and cleaned the window. It made three squirts and the low washer fluid came on. Not sure on maintenance when they didn't even top fluids. Also was half quart low on oil. Last time going there
Business response:
We appreciate you taking the time to share this feedback and understand how important clarity and consistency are throughout the purchase process. Our team aims to provide a transparent and well-prepared vehicle experience, and input like this helps us reinforce those expectations. We remain focused on delivering a more dependable and customer-centered experience moving forward. Please reach out to our General Manager, Jimmy Le at Jle@vtaig.com so we can connect with you directly.
Absolutely that detail makes the review stronger because it shows the exact attitude you were dealing with. Here's the updated version: My recent service experience at Vandergriff Honda was extremely disappointing and unprofessional. I brought my vehicle in because the fuel door sometimes gets stuck and will not open properly when I need to get gas. I explained to the service advisor, Casey Clement, that while I was out of town, I stopped at a gas station nearly five hours from home, and the fuel door would not open. I had n... read more
Business response:
We appreciate customers taking the time to share detailed feedback about their service experience. Our team aims to provide clear communication and attentive support when addressing vehicle concerns. Feedback like this helps us remain focused on maintaining a professional and customer-focused service environment. For further assistance, please reach out directly to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
I did not receive service on this day. Not sure why this shows being serviced when my vehicle was not.
Business response:
We appreciate customers bringing questions like this to our attention. Our team aims to maintain accurate service records and clear communication for every vehicle we support. We would welcome the opportunity to review the details and ensure everything is correctly documented. For assistance, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
Promises not kept. Run the other direction. Deceitful & dishonest.
Business response:
We strive to conduct every customer interaction with transparency and professionalism. Feedback regarding expectations and communication is important as we continue reviewing how we support our guests throughout the sales process. Our goal is to ensure customers feel informed and confident when doing business with our dealership. For further assistance or to discuss your experience, please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
My purchasing experience with the sales person and financing person was fine no issues. The car was not detailed inside just washed. The same day of purchase when driving the car, I noticed two cracks on the windshield so I took the car back and told the salesman. He immediately documented it and advised me someone will reach back out to me. I also, mentioned to the car salesman the car was not detailed inside. Driving the car I noticed a green light popping on. I called the salesman and he ask me to take a picture of it and... read more
Business response:
Your concerns are noted and we understand your frustration. The challenges you faced fall short of the standards we strive to maintain. Your experience highlights areas where we can work to improve our service delivery and follow-through. We would like to address these concerns directly with you. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can work toward a resolution.
My vehicle was not serviced they sent me on my way without doing the manufacturer recall repairs. I had proof of insurance and they sent me on my way because it wasn't enough proof of insurance. So now gotta schedule another appointment on top of this one and one at another honda dealer because they dont want to provide an insured already loaner car to a person with valid insurance to repair a manufacturer default. That can result in engine damage and god knows what other problems. There was no service performed. Drove an ho... read more
Business response:
We take your feedback seriously regarding your recent service visit, and we understand your frustration. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can work together to find a resolution.
Poor - I bought a certified honda truck 2023 - stalled on my way home. They asked me to tow it and they will refund me the tow amount. Once it was time for refund, they gave me the run around from one to one. Now it has been almost a month and no one reach out to me about my refund. The email I received, if I know someone else who want to buy a car from them. NO, I DON NOT, AND WILL NOT RECOMMED ANYONE!
Business response:
We understand your frustration and are sorry to hear that your experience did not meet your expectations. This is certainly not the experience we wanted you to have. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can address your concerns and discuss how we can better serve you.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.