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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I don't feel Carfax is accurate.
Business response:
Thank you for taking the time to provide feedback about your concerns regarding Carfax accuracy. We understand that having reliable vehicle history information is important when making automotive decisions. Your perspective is valuable to us, and we appreciate you sharing your experience. At Vandergriff Honda, we strive to provide our customers with the most accurate and comprehensive information possible about every vehicle. We recognize that vehicle history reports are just one tool among many that help customers make info... read more
Was told that the service would take 1 hour, maybe 2 at the most, so I sent my son with the car up to get the part changed at around 10:30am. His car was not complete until 5pm. My biggest complaint is that the service associate Hai was not communicative, should have offered to send my son home to wait, should have offered him lunch or something, but instead my son wasted an entire day at the dealership when he could have been doing homework or anything else.
Business response:
It's unfortunate to hear about the extended wait time your son experienced during his recent visit. We understand your frustration. We take situations like this seriously. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss this matter further and work toward a resolution.
Very poor service, I came in for tire rotation you claim to have rotated my tires but I know they weren't. Then I get a call the next day saying my warranty has expired while I still have 2 years left according to my warranty dealer ELERAS.
Business response:
We understand how important it is to feel confident in the work performed on your vehicle and in the information you receive about your coverage. Our team is committed to providing thorough service and clear communication, and we take concerns like this seriously. We would value the opportunity to review the details of your visit and warranty to ensure everything is properly clarified. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can assist you further.
I'm still waiting on a call back regarding the vehicle I purchased 01/30/26!
Business response:
Your feedback is important to us, and we understand your frustration. This situation falls short of the service standards we strive to maintain. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can address your concerns and work towards a resolution.
They lost my house key and no regards on replacement. Had to contact family to get duplicate to enter my home. No communications. A positive note, was offered a free Uber to work when dropped off vehicle for recall notice.
Business response:
We value your input regarding your recent service experience, and we understand your frustration. Your feedback helps us identify areas where we can improve our processes and customer communication. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can address your concerns directly.
I inquired about 1 car as a possible choice for my used car need. Worst decision of my life. They're still emailing and calling me. I already bought a different car elsewhere and these guys won't leave me alone. STOP CONTACTING ME!
Business response:
We aim to provide helpful follow-up while respecting customer preferences, and it's never our intention to create frustration. Our goal is always to share information and support decision-making in a courteous way. We would appreciate the opportunity to ensure your contact preferences are honored, so please reach out to our General Manager, Jimmy Le at Jle@vtaig.com.
Issue was not addressed or not fixed.
Business response:
Thank you for sharing your concerns about your service experience. We understand how frustrating it can be when the problem you came in for remains unresolved. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your specific situation and work toward a solution.
I won't recommend if anything used cars are being sold the same price as brand new ones if I could turn back from when I purchased my first vehicle I wouldn't have gotten it. Also had to come back and refinance two weeks later because the original bank step out and when I asked why I didn't get a specific answer.
Business response:
We appreciate you sharing this feedback and understand how pricing clarity and financing communication are important parts of the buying experience. Our goal is to be transparent and set clear expectations throughout the process, and comments like yours help us review how information is communicated. If you'd like to discuss this further, please contact our General Manager, Jimmy Le at Jle@vtaig.com.
My service advisor Omar was horrible. I have done business with Honda for many many years. Never have. I had a service advisor who was so unfriendly and not helpful. I needed transportation to work and he was so unwilling to help provide that. I was only there that day for a mistake that they made during my previous service. I appreciate the manager making it right for me, but the service advisor was not friendly. I will definitely make sure to request and never to have him again.
Business response:
We are concerned to hear about your disappointing experience, and we understand your frustration. Your feedback is important to us, and we take these concerns seriously. We would welcome the opportunity to discuss this further with you. At your convenience, please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.