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Vandergriff Hyundai Parts
- Auto Parts & Supplies
- Arlington, TX
About this business
Location details
1120 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do NOT buy your car from here. Got a warranty for my brand new 2022 Santa Fe, car worked fine for only a year but then pink liquid started spewing out from below. Took it in, was told the radiator broke without any details as to how, made an excuse saying it wasnt covered under warranty. Got it fixed for an outrageous price without ANY rental. Next thing you know, engine fails. Took it to a mechanic and they said the dealership UNSCREWED something and left rag bits in the engine. Took almost 2 months to get it fixed... Do... read more
Business response:
Hi Danny, we're sorry to hear about your negative experience. This is definitely not the level of service we strive to provide. We'd like to learn more about your situation. Please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.
They will try to con you out of as much $ as they can. Avoid buying any warranties, they won't honor them. They are just trying to get more money out of you. They refuse to make it right. They are old school shady used car salesmen.
I wish i could give this place zero stars but it's not letting me. I DO NOT recommend this place to my worst enemy. After being lied to for a week and no response and bare minimum communication from the dealership. The salesman gave wrong numbers, their cellphone they don't' answer or respond. When you call the dealership you get transferred to some ones voicemail. When you go up to there to get answers they stick you in a room and leave you for hours. They took my daughters vehicle back because their finance dept screwed an... read more
Business response:
Hi Meya, thank you for sharing your experience. We apologize for the lack of communication and inconvenience you faced. We take your feedback seriously and will address the issues you mentioned with our team. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
I have reached out via email for a "resolution" as requested. We will see if they give another option rather than repossession. Will update when I have a reasonable solution.
Business response:
Hi Crystal, we're sorry to hear about your experience. We strive to provide helpful and respectful advice to all our customers. We'd like to address your concerns and work towards a resolution. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
If anyone is looking to purchase or lease a car ever, DO NOT USE Vandergriff Hyundai in Arlington. My parent's getting into a new lease has been a complete disaster. They tried to charge them for extra warranties and kept giving us the run around. Chad in finance kept playing dumb every one of the 20+ times I called as to when the problems would be corrected and new paperwork sent for signatures. Pablo, their salesperson couldn't be bothered because it was a Saturday and he was busy. They leased the car Wednesday and her... read more
Business response:
Hi Elizabeth, we're sorry to hear about the negative experience your parents had at Vandergriff Hyundai. We strive to provide excellent service and will address this issue with our team. Thank you for bringing it to our attention. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
Went to look at a used car and could not believe the BS I was dealt at this dealership!! They add in all sorts of crazy costs and bait and switch the customer with pricing - NEVER SEEN ANYTHING LIKE THIS BEFORE!! I finally walked away!! And today I look and I have 4 ( YES, Four) hard hits on my credit from them trying to run a freaking credit check and they couldn't get their head out of their @ss. I am furious!! Now I have a 2 year reminder of them on my credit report of the mess they made. Thank God I didn't buy a freaking... read more
Business response:
Hi K, we're sorry to hear about your experience at our dealership. We understand your frustration and would like to address your concerns. We apologize for any miscommunication regarding pricing and credit checks. We appreciate your feedback and will use it to improve our services. Please contact Ryan Rios at Rrios@vandergriffsales.com if you have any questions.
Don't waste your money on these greedy people. They ran my credit 5 times in one day without consent. (Back in November)Then I get a call from a salesperson and they were claiming they wanted to make things right so I come in again start test driving a q70l and they agreed to lower the price to make things right for running my credit wrongly before. So then we run our credit for financing and not even 5 minutes later a finance manger comes up stating he just sold the car claiming he would give me a deal on a genesis. So then... read more
Business response:
Hi Ricky, thank you for sharing your experience. We apologize for any inconvenience caused. We take your feedback seriously and will address this with our team internally. If there's anything else we can assist you with, please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
The service department does not follow their word. My new 2023 Tucson had an issue so I scheduled a service appointment and over the phone they told me they would need to run a diagnostic which would take one day. When I showed up for my 9am appointment they said they'll need my car for a minimum of two days. The next day at noon I called to checkup on my car and I found out they'd not even taken a look at it yet. I was without my car for a whole day and nothing got done. Why have me bring in my car at a specific date/time i... read more
Business response:
We're thrilled to hear that Fabian provided exceptional service during your recent visit! It's our priority to keep our customers well-informed and ensure their vehicles are well taken care of. Thank you for your recommendation and we look forward to assisting you again in the future!
At first I thought the negative reviews might be a little unfair. The operator was helpful and the scheduling seemed to be transparent, but they revealed themselves in the end. My Tucson plug in hybrid was having trouble charging. I bring it in, of course it takes three days to even get a diagnosis, which that timing is somehow the best I could find at a Hyundai dealership so just don't buy a Hyundai honestly. To the point, I bring it in, Michael explains everything is covered under warranty so just sign here on this pad and... read more
Business response:
We're sorry to hear about your experience, and we apologize for any misunderstandings. We'll look into this matter and address it internally to ensure clear communication with our customers regarding any fees and services. Thank you for sharing your feedback, and we hope you find a resolution to your charging issue. Your feedback is valuable to us and will help us improve. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.
Frequently asked questions about Vandergriff Hyundai Parts
How is Vandergriff Hyundai Parts rated?
Vandergriff Hyundai Parts has a 1.8 star rating with 203 reviews.
When is Vandergriff Hyundai Parts open?
Vandergriff Hyundai Parts is open now. It will close at 6:00 p.m.