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Vandergriff Hyundai Parts
- Auto Parts & Supplies
- Arlington, TX
About this business
Location details
1120 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought my dream car here, unfortunately, this place is full lying and scamming jerks. I brought my car in to have a detailed because I bought their "ZAKTEK paint protection package" it took them three days to complete the cleaning and now there is a nice ding on the car that was not there before and no one will return my calls. They also do not honor their extended warranty package once you buy it. STAY AWAY!
Business response:
We take allegations like this very seriously, and the behavior you described is not in line with our values or standards. The well-being and conduct of our staff and customers are of utmost importance to us. We have strict policies in place to ensure a safe and respectful environment for everyone at our dealership. Our team undergoes regular training to provide the best customer service experience possible. However, it is challenging to address this issue without more specific information. We kindly request that you provide ... read more
Very crooked! They have taken advantage of our daughter and tried to charge $5000 more than what the warranty allows for an engine replacement. Tom Vandergriff would be ashamed of how unethically managed this establishment has become.
Business response:
Thank you for your review. We sincerely apologize for the experience your daughter had with the engine replacement cost exceeding the warranty allowance. We understand your frustration and anger, and we take such allegations of unethical service very seriously. Transparency and fairness are core values at Vandergriff Hyundai. We would never want our customers, especially young ones like your daughter, to feel taken advantage of. To ensure a complete understanding of the situation, we would like to connect you directly with o... read more
This place has the worst service department. The service representatives are rude, call you about your car and get sarcastic and/or have an attitude with you for asking questions. Went in for a simple brake change in June 2023 (brand new cars should not need a brake change), that turned into the car having brake system failure which they just called spongy brakes! They were not that way when I dropped them off! Gave the car back to me to drive home and I had to slam on the brakes to not hit a car at the light soon as I turn... read more
Business response:
Thank you for your recent review. We sincerely apologize for the multiple negative experiences you've had with our service department. It is clear that we fell short in providing the exceptional service and customer care you deserve. We take your feedback seriously, and we are committed to addressing your concerns. In order to investigate this matter further and ensure it doesn't happen again, we would like to connect you directly with Efrain Martinez, our Service Manager. Efrain can be reached at EMartinez02@vtaig.com. ... read more
they didn't even put lojack on my car shitty ass dealership that scammed me and then didn't even put all the features in they PROMISED WERE THERE PLEASE AVOID THIS DEalership at all cost and on a real note there snacks are pretty gross not a big deal compared to them scamming and adding more apr than your credit says you deserve and make you pay 2times the price you negotiated on and wont show you the price they changed after
Business response:
Thank you for sharing your recent experience. We sincerely apologize that your purchase of a 2023 Santa Fe SEL fell short of expectations in several areas. We take all customer concerns seriously. We'd like to put you in touch with Ryan Rios, our General Manager, at Rrios@vandergriffsales.com. Ryan is committed to understanding your experience in detail, addressing all the issues you raised, and ensuring a fair resolution. We appreciate your feedback and the opportunity to regain your trust. We are committed to providing a... read more
I'd rather cover myself in honey and lay in an ant bed than return to this dealership. do NOT go unless you want blatantly lied to and scammed. they were not honest about what banks approved the car loan, sold a car with a broken wireless charger and couldn't even be bothered to fill the tank before it left the lot. you're better off at the chevy dealership next door.
Business response:
Thank you for sharing your recent experience. We sincerely apologize that your purchase fell short of expectations in several areas. We take all customer concerns seriously. We'd like to put you in touch with Ryan Rios, our General Manager, at Rrios@vandergriffsales.com. Ryan is committed to understanding your experience in detail, addressing all the issues you raised, and ensuring a fair resolution. We appreciate your feedback and the opportunity to regain your trust. We are committed to providing a positive car-buying ex... read more
I leased a 2020 Sonata from Vandergriff in July 2020. Poor service experience: I experienced long wait times (3 hours) for scheduled maintenance appointments. I also experienced pushy calls about my lease ending despite expressing my intent to buy out the current lease. Buyout process issues: The buyout quote online from Hyundai Motor Finance (HMF) was around $13,500 (not including TTL), but the dealership quoted $17,500-$18,500. The final cost for the buyout was broken down into the purchase price, TTL, and a $2,600 "se... read more
Business response:
Thank you for taking the time to share your detailed feedback about your recent lease buyout experience. We sincerely apologize for the frustrations you encountered, from the long wait times for service appointments to the confusion and unexpected charges during the buyout process. We understand how important clear communication and a smooth transaction are to our customers. It's evident that fell short in your case, and we take your concerns very seriously. We'd appreciate the opportunity to learn more about what happened ... read more
**Vandergriff Hyundai in Arlington ***I bought a used vehicle from this dealership and I did not know the splash guard was missing. The car was less than 6 months from purchased and it needed battery. I have never received service on my car. I was told that the splash guard is missing and it's recommended to put one. My concern is, if dealership mechanic recommend to have a splash guard, why didn't the dealership emphasize that the splash guard is missing. My opinion is that they're sneaky.
Business response:
Thank you for your review. We sincerely apologize for the situation with the missing splash guard and the recent battery issue with your vehicle. We understand your frustration that the missing splash guard wasn't mentioned during the purchase process and that you weren't aware of the needed battery replacement until recently. It's important to us that our customers receive a transparent and thorough buying experience, and it appears we fell short in your case. Our pre-owned vehicles undergo a rigorous inspection process. Ho... read more
Look at their yelp reviews first!!! Not recommended! They had my dream voodoo blue 4runner. Started inquiring about it online and had a trade. Valued my trade on their site and it said 17768.00 cool I know that's a quote. Once we got in contact with a sales rep we sent in all a ton of pictures and were told 17000 unseen but will probably go up. Mind you this car is two years old and 20,000 miles no history or anything. I'm thinking great! So I reach out to my credit union and get a loan. I call the next day make sure the ve... read more
Business response:
Thank you for sharing your recent experience. We sincerely apologize for the frustration and wasted time you encountered during your visit. We understand your disappointment, especially considering the initial promises regarding your trade-in value, surprise dealer costs, and the pressure to finance with the dealership. We apologize for the discrepancy between the online valuation tool offering $17,768 for your trade-in and the final offer of $13,000. Our online tool is an estimate, but a final appraisal should have been c... read more
In hindsight I should've looked at the reviews of the dealership before coming in, because they were all accurate. Your sales manager Rick is pushy, disrespectful, condescending, dishonest, and will do anything in his power to make a buck. After the team learning I was approved for outside financing instead of financing through the dealership, I was blown off time and time again. I showed up at the dealership in hopes to get some information and was told that the new sales manager had no idea what Rick was talking about and ... read more
Business response:
Thank you for taking the time to leave this review. We sincerely apologize for the negative experience you had at our dealership, particularly with Rick and the financing process. It's clear we fell short of our usual standards, and we take your feedback very seriously. We understand your frustration with pushy tactics, disrespectful communication, and inaccurate information. This is not how we want our customers to feel, and we apologize for the inconvenience and wasted time it caused you. We would like to try and regain yo... read more
Frequently asked questions about Vandergriff Hyundai Parts
How is Vandergriff Hyundai Parts rated?
Vandergriff Hyundai Parts has a 1.8 star rating with 203 reviews.
When is Vandergriff Hyundai Parts open?
Vandergriff Hyundai Parts is open now. It will close at 6:00 p.m.