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Vandergriff Hyundai Parts
- Auto Parts & Supplies
- Arlington, TX
About this business
Location details
1120 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give zero stars I would. worst dealership ever. They are so unprofessional and tacky. They do want they want with your car and I've had issues with integrity on multiple occasions. I highly do not recommend anyone bringing their car here.
Business response:
We sincerely apologize for the negative experience you’ve had with us. Your feedback is important, and we take your concerns seriously. Please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com. He is ready to assist you and address the issues you've encountered. Thank you for bringing this to our attention.
They sold me a car that broke down after 2 months and they didn't fix the issue!!! I had to pay for towing n repairs myself!!! They said they could help me out with the town charge lol DONT DO IT!!! So unprofessional
Business response:
We're truly sorry to hear about your experience and the issues you’ve faced with your vehicle. This is not the level of service we strive for, and we want to address your concerns. Please contact our General Manager, Ryan Rios, at Rrios@vandergriffsales.com so we can further assist you and work towards a resolution. Thank you for bringing this to our attention.
Worst sales experience I've ever had. I wish I would have done business else where. Bought a used truck and feel scammed. Manager said they'd send me a second key and still have never received. I call and get the round about and nobody takes accountability. Take your money ANY where else. I am currently trying to SELL the truck I bought there due to a real dealer inspecting it and finding horrendous issues. Talk about a lemon and zero professionalism. I will update this if Vandergriff Hyundai ever returns my email or request... read more
Business response:
Hi Dani, thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with our sales management and service advisors. We appreciate your patience and understanding as we work to address your concerns. Your satisfaction is our top priority and we will strive to improve our customer service and reliability. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.
had a person commit fraud and forge our signature onto another paper we did not agree to because he wanted a commission in the end the dealership only gave us what we payed for and will not fix the many many problems with the truck, do not go here terrible experience
Business response:
We sincerely apologize for the serious issues you've experienced. Your concerns regarding fraud and the handling of your situation are extremely concerning to us. We take these matters very seriously and want to ensure they are addressed appropriately. Please contact our General Manager, Ryan Rios, at Rrios@vandergriffsales.com. He is committed to resolving your concerns and ensuring that your experience is properly addressed. Thank you for bringing this to our attention, and we appreciate your patience as we work to make t... read more
Would give -5 stars. This place is unbelievably unprofessional and the WORST experience I've ever had with any car place. We dropped our car off aug. 29th- picked it up sept. 21st. Repeatedly EVERY time they called with an update I asked them to email me everything they will be doing to my car- NEVER got anything. The day before I picked up the service lady told me $2,000 extra from what I was originally told- I said that's not right and she said she would get me someone who knows more, was left on hold for 20 MINUTES!!!! I ... read more
Business response:
We sincerely apologize for the negative experience you had with our service team. This is far from the level of professionalism and care we strive to provide all of our customers. We understand your frustrations regarding the lack of communication and unexpected charges, and we want to ensure that this matter is addressed promptly. Your concerns about how your vehicle was handled are also deeply troubling, and we take them very seriously. Please reach out directly to our Service Manager, Efrain Martinez, at EMartinez02@vtaig... read more
All of the negative review on here is true, I can't believe it because the first time we went it was doing okay but we weren't signing paper till tomorrow. Come back to purchased a different higher trim vehicle, the manager Rick try to throw in shady deal add-on that can't be taken out. Come to buy cash car no finance, he want all that cash as down payment and finance the adds-on. I got to applaud him for that out of the ass thinking though. Say can show me a 2021 for cheaper, show a 2020 and hoping we won't notice and w... read more
Business response:
We’re sorry to hear about the difficulties you experienced during your recent visit. It’s concerning to learn that you felt misled and that the purchasing process did not meet your expectations. This is not the level of service we aim to provide, and we appreciate you bringing these issues to our attention. For a resolution and to discuss your experience further, please reach out to our General Manager, Ryan Rios, at Rrios@vandergriffsales.com. He will be able to address your concerns directly and work towards making things... read more
They advertise a price of a car then add a $3,900 processing fee and tell you it's non-negotiable. They also pressure to purchase a plus package that is $13k. The car we drove from Ft Worth look at was almost double the price from what was advertised. Negotiations were the worst!! Took us over 5 hours to make a deal. Once done, rep gave us the keys and said "thanks". We had to go find the car parked in the lot and it was miserable hot. Unprofessional sales rep who didn't know how to spell or speak proper grammar. Also the... read more
Business response:
We regret to hear about your recent experience with us and the concerns you raised. Your feedback is valuable, and we aim to address these issues to improve our services. Please reach out to Ryan Rios, our General Manager, at Rrios@vandergriffsales.com. He will be able to assist you with your concerns and work towards a resolution. Thank you for bringing this to our attention.
Terrible Experience with Prearranged Pricing I had a prearranged out-the-door price for a car and had set up an appointment in advance. However, the entire process turned out to be extremely frustrating and disappointing. The first time the salesperson came back, the price was $20,000 over the agreed amount due to added accessories. I refused, and he returned with a lower price, but it still wasn't what we had discussed. On the third attempt, he was closer to the agreed price but then claimed the car price was different be... read more
Business response:
Thank you for sharing your experience with us, and we apologize for the frustration and disappointment you encountered during your recent visit. Providing transparent and consistent pricing is essential to us, and it is regrettable that we did not meet your expectations in this regard. We understand the importance of honoring prearranged pricing and ensuring a smooth transaction process. To address your concerns directly and work towards a resolution, please contact our General Manager, Ryan Rios, at Rrios@vandergriffsales.c... read more
I went to the Vandergriff Hyundai dealership last week on Monday and test drove a Hyundai Palisade. I noticed a warning light on the dash for the headlight and informed my sales consultant and she advised she noticed it too. I liked the vehicle and was ready to purchase the vehicle. I was informed by the sales consultant that I would not leave the lot without the issue being fixed because it was a safety issue. I picked up the car two days later, Wednesday, and the warning light came back on on Friday evening. I called the d... read more
Business response:
Thank you for sharing your feedback with us. We deeply regret to hear about the issues you've encountered with your recent vehicle purchase and the subsequent service experience. Your satisfaction is our top priority, and we apologize for any inconvenience this situation has caused. It is unacceptable that the warning light issue was not resolved as promised before you took the vehicle home. Additionally, we understand your frustration in being informed that this issue, which existed prior to your purchase, would not be fixe... read more
Frequently asked questions about Vandergriff Hyundai Parts
How is Vandergriff Hyundai Parts rated?
Vandergriff Hyundai Parts has a 1.8 star rating with 203 reviews.
When is Vandergriff Hyundai Parts open?
Vandergriff Hyundai Parts is closed now. It will open tomorrow at 7:00 a.m.