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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Didn't fix my issue. Told me false things.
Ha, ha, when you tell me my 2018 Tundra 4x4 off the show room floor has a rubber and steel problem with less 20,000 miles on it when you have babied it knowing it is the last vehicle you will ever drive there is something nefarious going on! Wax that thang for me next time and fix the paper work that you used to tell the world was a 2 wheel drive? Yes I have a problem! Especially when they tell me I am the one with an attitude. Selling price is important to the ones I leave it to! You may find it in a pasture somewhere:>)
Business response:
We are sorry to hear that you are not satisfied with your experience. We understand how important your vehicle is to you, and we would like the opportunity to address your concerns. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this matter further and work toward a resolution.
Twice had a bad experience with same employees.
Business response:
We appreciate your feedback and would like the opportunity to learn more about your experience. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns.
Terrible customer service with even worse technical support! I left my car three times and it was worse off each time. And I want even offered any accommodation.
Business response:
We're truly sorry to hear about your dissatisfaction. It's important to us that we address your concerns and find a resolution. Please reach out to Mike Book at mbook@vtaig.com, so we can discuss your experience further. Thank you for bringing this to our attention.
The dealership took 5 weeks after purchasing our truck to order the busted tail light we noticed the evening we bought the truck. It was after much persistence on our behalf to continue to text our sales rep to get the light.
Business response:
Thank you for your feedback regarding the delay in ordering the tail light for your truck. We appreciate your persistence in following up with our sales team. Please reach out to General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com to discuss your concerns further.
I've been bring my car to the dealer and I do all service there. I was half issue with my 2021 Highlander some noises in the back axle and I bring the car to the dealer to find out the issues but each time they tell me they cannot hear that clicking then when I take my car from dealer and I start drive my car actually in the morning I heard that clicking in the back axle this why make me crazy
Business response:
We appreciate your loyalty in bringing your Highlander to us for service. We understand your frustration regarding the noise in the back axle. Please reach out to Mike Book at mbook@vtaig.com so we can resolve this issue for you promptly.
This is NOT my car. I am receiving someone else email. I have called customer service to make the necessary correction, but I still receive someone else information.
Business response:
We apologize for the inconvenience and understand how frustrating it must be to receive emails that are not intended for you. Please reach out to Mike Book at mbook@vtaig.com so we can promptly address this issue and ensure our records are updated correctly.
Not happy and so disappointed
Business response:
We're sorry to hear that you are disappointed. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to Mike Book at mbook@vtaig.com so we can better understand your experience and work toward a resolution. We appreciate your time and hope to assist you further.
The service on my Lexus 450 was not at all good the Mechanic made the leak worse. Im afraid to take the car back because they may retaliate.
Business response:
We're truly sorry to hear about your experience with your Lexus and appreciate you bringing this to our attention. It's concerning to hear that the issue wasn't resolved as expected, and we want to make sure we address it properly. Please reach out to Mike Book at mbook@vtaig.com so we can discuss the situation and find a resolution for you. We value your trust and would like the opportunity to make things right.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,387 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open tomorrow at 9:00 a.m.