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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Subject: Formal Complaint Regarding Deceptive Practices at Vandergriff Toyota (I-20, Arlington, TX) I am writing to file a formal complaint about my recent experience at Vandergriff Toyota. During the sales process, my credit was run multiple times without clear consent or explanation. My credit score dropped from approximately 640 to 609 as a result. The salesperson, Mr. Noor, misrepresented the condition of a 2015 Chevrolet Tahoe. I later learned the vehicle had serious issues, including bad suspension and engine problems,... read more
It took a while for someone to assist me. I had to get out and ask why it was taking so long. This is unusual for the service department.
After this last visit, I will not return to Vandergriff Toyota for maintenance of my car. I made an appointment for a routine oil change and tire rotation which was going to total $89.95 and I had a $50 gift card through a promotional email I receiver from Vandergriff Toyota. I expected to spend about $40 plus tax going to the dealership that day. When I met with my advisor Robby Deveer, I told him exactly what I came in for and verify I could use the gift card. He said I could but I really needed other services, especially ... read more
My truck was just there for an oil change and diagnostic on brakes. Checked in at 11:00 for my pre - arranged service. They did not even look at it when I arrived at 4:45 after not getting any updates on whether it was done or not. Losing track of a service ticket is not professional. Won't be back.
Service advisors refuse to right stuff up to be checked under warranty. They damage my chrome lug nuts and blame me for problem. Once out of warranty find a good small business 4 service.
Business response:
We understand how frustrating it can be when service concerns leave you feeling unheard or dissatisfied. Our team aims to provide thorough evaluations and respectful care for every vehicle that comes through our service department, and we appreciate feedback that helps us improve. We remain committed to delivering a professional and supportive experience for all of our customers. Please contact Mike Book at mbook@vtaig.com so we can discuss your visit further.
Bought a car there. Got home and the bumper had fallen off. Called back and talked to Kevin and he told me "You bought a cheap car." They eventually agreed to fix it and whn I brought it back in they had it "fixed" by some shady outsourced person, would not tell ke what they did to it an provided bo service record.
Business response:
Thank you for bringing this to our attention. We understand your disappointment. Your experience falls short of the standards we strive to maintain, and we take situations like this seriously. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your concerns further and work toward a resolution.
Vehicle was damaged while being serviced.
Business response:
We are sorry to hear that you feel this way about your recent service, and we understand your frustration. What you've described is far from the experience that we strive to provide. Please contact Mike Book at mbook@vtaig.com so we can discuss the specifics of what happened and work towards a resolution.
My horn on my truck doesn't work again since it being fixed a little over a week ago at your dealership..when may zi return to have it fixed..I was charged for this service and it was not fixed.
Business response:
Thank you for taking the time to provide feedback about the horn repair on your truck. We understand your frustration and would like the opportunity to discuss this further. Please contact Mike Book at mbook@vtaig.com so we work towards a resolution.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open on Monday at 9:00 a.m.