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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My breaks weren't inspected well cuss there's noise when I apply it
Business response:
Thank you for taking the time to share your feedback about your recent service experience. We understand your concern about the brake noise you're experiencing. Your observations are important, and we want to ensure your vehicle operates safely and quietly. We appreciate you bringing this to our attention as it helps us maintain the high standards our customers expect. We're committed to making sure every inspection is thorough and that any potential issues are properly identified and addressed during your visit with us.
Didn't like the service I bought 2224 crew cab at 72,000 thousand dollars already having issues with the truck itself 3 recalls then got hit with frontaliment cost me 200$ only have only 23,000 it seems to me every time I take my truck in for oil change I get hit with some kind labor that needs done ,I think ur technician are worthless there doing this to every body I think it's a scam or ripofff it's getting worse bye the year.i will not buy another truck at vandregriff Toyota or any other vehicles.very sad when nobody's ha... read more
Business response:
We understand your frustration. Your concerns are taken seriously, and we recognize how this impacts your trust in our service department. Please contact Mike Book at mbook@vtaig.com so we can discuss your concerns and work toward a resolution.
They take way too long even when you have an appointment. There's literally no reason to even make an appointment because they're not going to honor it.
Business response:
We aim to respect scheduled appointment times and provide efficient service throughout each visit. Managing wait times effectively is an important part of ensuring a positive customer experience. Feedback like this is taken seriously as we continue working to improve scheduling consistency and service flow. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can review your experience further.
Update while waiting did not occur until near the very end of service.
Business response:
We are grateful for your feedback about your service experience. We understand that timely communication during your visit is important, and we recognize that you experienced delays in receiving updates about your service progress. Your input helps us identify areas where we can enhance our customer communication process. We appreciate you taking the time to share your experience and will work to ensure more consistent updates throughout the service process for all our customers.
They had a very long wait this time and even though tires were rotated they were not topped off with air.
Business response:
We are pleased to hear from you regarding your recent service experience. We understand that extended wait times can be frustrating, and we appreciate your patience during your visit. Your feedback about the tire pressure check is valuable to us as we strive to ensure every aspect of our service meets your expectations. We're grateful for customers like you who take the time to share their experiences, as it helps us continue improving our service quality.
She fixed things without getting any approval via phone, text or email because my poor mum was the one who took the car in
Business response:
We value your input regarding the service experience, and we understand your concern. We would like the chance to learn more about what took place. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this matter further and work toward a resolution.
Very busy, service as prompt as possible but still a tedious experience, it's not the quietest waiting area, and mushy chairs did my back no favors.
Business response:
Thank you for your review and for choosing Vandergriff Toyota for your service needs. We understand that visiting during our busiest times can make the experience feel longer than ideal. Your feedback about the waiting area environment and seating comfort is valuable to us. We recognize that creating a more comfortable space for our customers while they wait is important, and we appreciate you taking the time to share your thoughts about your visit. We're glad our team was able to provide prompt service despite the busy day.
I was lied to and I'm not confident the work was done properly
Business response:
Your concerns are noted and we understand your disappointment. We take matters of trust and quality workmanship very seriously, as these are fundamental to who we are as a business. Your feedback helps us identify areas where we can work to improve our communication and service standards. We would appreciate the opportunity to discuss your specific concerns and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can address this matter directly with you.
All I can say is I was disappointed. Had a 1k service on 3/24. When I got home I discovered I had an oil leak. Made an appointment to get it fixed. Waited for 3 hours even with an appointment. Terrible!!!
Business response:
We understand how frustrating it can be to experience issues after a recent service and to wait longer than expected. Our team is committed to addressing concerns efficiently and ensuring each visit is as smooth as possible. Feedback like yours helps us improve our scheduling and service processes for all customers. Please contact Mike Book at mbook@vtaig.com so we can assist you further and review your experience.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open on Monday at 9:00 a.m.