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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Getting charge for things that the didnt do
Business response:
We understand how important it is for charges to accurately reflect the work performed. Our team strives to maintain clear and consistent communication so customers feel confident in the services provided. Feedback like this helps us continue improving transparency and accountability in our process. Please reach out to Mike Book at mbook@vtaig.com so we can review your experience and assist further.
Worst experience I've ever had. I just wanted an oil change and I was charge over $600 for services I did not request nor were they explained to me.
Business response:
We regret that your visit did not meet expectations, as we strive to provide clear communication and transparency with every service. Our goal is always to recommend work that supports the safety and performance of your vehicle while ensuring customers feel informed throughout the process. We value your feedback and will use it to continue improving how we communicate with our guests. Please contact Mike Book at mbook@vtaig.com so we can look into your experience further.
Advisor was awesome but service took too long.
Business response:
Thank you for your great review! We appreciate your feedback on our efficiency.
Gd morning l came last week with car having problems they collected $200.00 dollars from me and car wasn't Fixed still Shaking when I'm Driving I am Bringing the Car Back Today when I'm Driving almost having Accidents with another Vehicle and when trying to Turn it to another Lane it will be Shifted and Shaking thanks for asking
Business response:
We understand how concerning it can be when a vehicle continues to experience issues after a service visit. Our team focuses on providing thorough attention and support to help ensure vehicles operate safely. Feedback like yours helps us maintain and improve our service approach for every guest.
Finance manager was very unethical and dishonest adding products and services on the contract that neither I or my sister consented to buying. It was closing time and we were exhausted with the wait. I only know this to be a fact because I use to work for auto finance department for a bank so I was well aware of these contracts work. Then I had to ask the manager for the prepaid maintenance contract so my sister knows what services she could get. All we wanted was the vehicle no extra products.
Business response:
Your feedback is important to us and we understand your frustration. We take these concerns very seriously. The situation you described falls short of the honest and straightforward experience we strive to provide. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can address this situation directly and work toward a resolution.
Worst dealer I have ever seen. This is not a one-time incident but a pattern. When they see a customer, they see me Ney and find a way to milk the customer.
Business response:
We strive to provide clear communication and timely updates throughout the service process. Feedback about wait times and explanations regarding vehicle work is valuable as we review how we support and inform our customers during their visits. If you would like to discuss your experience further, please contact Mike Book at mbook@vtaig.com.
Car was not washed. I thought you had complimentary car washes like Family Toyota Burleson does.
Business response:
Thank you for your feedback about car wash services. We appreciate you bringing this to our attention as it helps us consider ways to enhance our service experience. We're grateful you chose Vandergriff Toyota and hope to continue serving you well.
The girl took my services didn't tell me anything about my car, which has a replaced tire already but she told me to wait for a long time
The worst experience I've ever had at this location to service my car. Absolutely zero communication from the "advisor" I was assigned. I called the service department 5 times and requested a call back or text each time to no avail. My car was kept at the dealership against my knowledge and I found out when I was able to go in person to question why my car wasn't ready for pick up - just to find out the "advisor" and the rest of the department was gone for the weekend. I was left with no car for the weekend and had to miss w... read more
Business response:
We regret that your recent service visit left you feeling this way, particularly after many years of choosing our dealership. Our team works to provide timely updates and dependable support throughout the service process, and feedback like this is important for us to review internally. We value the long-term relationships we build with our customers and take concerns about communication seriously. Please contact Mike Book at mbook@vtaig.com if you would be open to discussing your experience further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open on Monday at 9:00 a.m.