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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Even though I had an appointment, my 25,000 mile service took nearly 3 hours. I also have the club plus warranty that includes paintless dent repair. When I scheduled my appointment I specifically asked if I could have my door dings repaired at your facility and was told yes. Upon arrival my service advisor told me I needed to go to DFW Collision repair across the street. After my repair I went to this body shop and was told they don't do this work for your shop anymore. The staff was not friendly. Overall this was not a goo... read more
Business response:
We're sorry to hear this visit didn't feel as smooth or welcoming as it should have. Our intention is always to respect our customers' time and provide clear guidance so services and coverage are easy to navigate. We appreciate you sharing this experience as it helps us stay focused on delivering a more consistent and supportive visit. Please reach out to Mike Book at mbook@vtaig.com if you'd like to discuss this further.
Adolfo gave me the impression that 2 services were needed at 50k. No. Upsell that I fell for. I would/would not recommend cause I'm sure all dealerships do this. Thanks for the loaner car.
Business response:
We appreciate your perspective on your recent service experience with us. We understand your concerns and recognize how important transparency is when discussing maintenance needs. Your feedback helps us ensure our team provides clear explanations about which services are essential versus optional. We're glad the loaner vehicle was helpful during your visit, and we value the time you took to share your experience with us. For further discussion about your service concerns, please contact Mike Book at mbook@vtaig.com.
This guy named luis who gave me my service did something that was shady i dknt know why i had a quote for service that said it was going to be 852.00 dollars wich is why i decided to do the whole full service bit some reason i ended up paying more then what my original quote was wich was 1250$ in the end he ended up charging me over 1300$ wich he couldnt explain whe hejust said taxes i said so over 500$ in taxes its crazy but anyways i am never steping in to do service at this locstion even tho its the closets to me. I had b... read more
Business response:
We take your feedback seriously and understand your frustration. We value the trust you placed in us through your previous visits, and we understand that this recent experience has affected your confidence in our services. Your concerns are important to us. We would like the opportunity to review what happened with your service visit and discuss this further. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly and work toward a resolution.
Long wait and the service writer treated me like I never visited the service department before asking me redundant questions.
Business response:
We take your feedback seriously and understand your frustration. Your time is valuable, and we want every visit to feel efficient and respectful of your experience as a valued customer. We are committed to improving our service approach to better serve customers like you who have trusted us with their vehicle care needs. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your experience further and work towards a resolution.
The appointment was scheduled in advance, but the wait was longer than expected. It was just an oil change and a cabin air filter, which shouldn't take several hours.
Business response:
We understand how extended waits can be frustrating, especially for routine maintenance. Our team always aims to provide timely service while ensuring quality care for every vehicle. Your feedback helps us refine our scheduling and efficiency. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your experience further.
Very slow and lack of communication for updates was frustrating.
Business response:
We apologize for any frustration caused by delays and gaps in communication. Our team strives to keep every customer informed and supported throughout their service experience. Feedback like yours helps us improve how we connect and respond. Please contact us at Mike Book at mbook@vtaig.com so we can address your concerns directly.
Put me 18 % interest..........
Business response:
We appreciate you sharing your experience, as our goal is always to provide financing options that are clear and fair for every customer. Feedback like yours helps us reflect on how we communicate terms and work to ensure transparency throughout the process. We value the opportunity to learn and improve from every interaction. If you'd like to discuss this further, please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com.
Service care provider or person was very unwelcoming and rude. Usually the people that have taken care of me have been really nice. Not this guy I know his names on my recipt just don't have it with me I thought he was Asian for some weird reason. But his names is Hispanic he was rude.
Business response:
We're sorry that your recent visit did not reflect the welcoming and professional service we aim to provide. Our intention is always to treat every customer with respect and care. Feedback like this helps us reinforce consistent, positive experiences across our team. Please reach out to Mike Book at mbook@vtaig.com so we can connect and offer support.
I took my truck for a battery terminal service. They told me my rear brake is 2mm. It needed to be replaced right then, it's dangerous. I was given option to get rental and everything. I took the truck to another dealership. They told me my trucks brake is fine.
Business response:
Thank you for bringing this to our attention. We understand your concern, and we take your feedback seriously. Your feedback helps us ensure our team provides consistent and accurate evaluations. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Mike Book at mbook@vtaig.com so we can review what happened during your visit and work toward a resolution.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,050 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.