This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had warranty and a recall to get fixed. I was provided a rental which worked out great. My car was done in a day. So no problem there. But When I went to pick it up they jhanded me an outrageous bill. I had to tell her it was warranty. They should have known this shady
One day after the 10,000-mile oil change, I checked the oil level and found it below the minimum mark. I contacted the dealership first thing in the morning, and they sent someone to add the remaining engine oil
They trip to sell you all the services and guaranties and they do not respect any guarantee that I had available
Business response:
Your feedback is important to us, and we understand your frustration. This is something we take seriously, and we regret that your experience did not meet your expectations. We would like the opportunity to learn more about what happened and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
I didn't like how they didn't tell me everything about the vehicle I was purchasing. Found out later on that the truck doesn't go over 75mph Only had one key. Said they would get another one but never did and I had to go purchase another key. Definitely would not recommend and won't do anymore business with them.
Business response:
We take your feedback seriously, and we understand your frustration. The concerns you raised are important, and we would welcome the chance to learn more about your experience. Please reach out to our General Sales Manager, Marvin Hall, at mhall@vtaig.com so we can discuss this further.
Service took longer than usual. Had to wait almost 3 hours for oil change
Business response:
Thank you for sharing your feedback with us. We understand that the wait during your visit was longer than expected, and we appreciate your patience during that time. We are always looking for ways to improve the experience for our customers, and notes like yours help us do that. We are glad you took the time to leave a review, and we hope to see you again for a smoother visit next time.
During the multi-point inspection, the department indicated that they had checked the tire pressure and indicated it was "OK". When I looked at the display for the pressure it was 3 LBS low on all four tires. Makes me wonder what other items on the inspection they "pencil-whipped" as we used to say in the aircraft maintenance business.
Business response:
We take your feedback seriously, and we understand why this would raise questions. This kind of feedback is important for us to hear. We would welcome the opportunity to learn more about your experience and look into what happened during your visit. Please feel free to reach out to us directly so that we can discuss this further.
The services very BAD.On receipt : rotate 4 wheel tires,but do not do any thing.
Business response:
Thank you for bringing this to our attention. We understand your frustration. Receiving feedback like this is something we take seriously, as our customers deserve transparent and thorough service every time they visit. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
I brought in my Camry to dealership for replacing the dead battery. When I picked up the car at the end of the day, I got "Check Engine" Light on for "Coolant Water Pump" failure, which was not there when I brought the car to the dealership. Finally the "Coolant Water Pump" issue got fixed. However, this surprise was NOT a very good experience. Vandergriff is a good dealership, except this experience (8/27~8/29/2026)
Business response:
We are absolutely thrilled to hear that you consider us a good dealership overall, and we truly value you taking the time to share your experience. We understand how unexpected this experience must have felt. We are glad the Coolant Water Pump issue was ultimately resolved, and we regret that the experience surrounding it did not meet your expectations. Your feedback is helpful, and we will use it to continue improving the service we provide to every customer.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,428 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.