This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
No second key fob and no help getting one. After the sale goodbye. Management never returned e mail request for assistance. Poor public relations. Buy elsewhere
Business response:
We regret to learn that your experience after the sale did not meet your expectations. We understand your disappointment and are sorry to hear that you feel this way. We would welcome the opportunity to learn more about your experience and see what can be done. Please reach out to our General Sales Manager, Marvin Hall, at mhall@vtaig.com so we can discuss this further.
not all things are working right on the lane assist
Business response:
We greatly appreciate your feedback and are glad you took the time to share your experience with us. We understand your frustration. We would welcome the opportunity to take a closer look. Feel free to give Mike Book a call at mbook@vtaig.com so we can help get everything sorted out for you.
See my previous review. Vandergriff Toyota didn't even respond
Business response:
We value your input, and we're sorry to hear you feel your previous feedback went unaddressed. We would welcome the opportunity to learn more about your experience and discuss how we can move forward. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Performed requested services and vehicle was cleaned afterwards. Displeased because received free oil change coupon the day after l was there and paid in full for it.
Business response:
We are glad to hear that your requested services were completed and that your vehicle was cleaned before you left. We understand how frustrating it can be to receive a coupon for a service you had just paid for, and we appreciate you sharing that feedback with us. It helps us find ways to better communicate promotions to our customers ahead of their visits. We hope to see you again and provide you with an even smoother experience next time.
Service advisor was great and the maintenance on the car was great. However, i don't like paying an extra $250 just because i use my bank credit card. i have never taken this vehicle to any place else. i even purchased the car at Vandergriff. But i believe i will take my busy someplace else.
Business response:
We are pleased to hear that your service advisor and the maintenance work met your expectations that means a lot to us. We understand your frustration regarding the additional charge associated with your credit card, and we can see why that would be a concern. Your loyalty is something we take seriously, and we will take your concerns into consideration and we continue working to improve.
At my last service upon return of my vehicle the contents of my glove box were not placed back. When this was mentioned to one of the employees they brushed it off and said "ooops". When I walked around to place the items back into the glove box, I noticed the cabin filter cover was also not placed put back properly. It was sitting on the passenger floorboard.
Business response:
We are sorry to hear about your experience, and we understand your frustration. The details you shared fall short of the standard we hold ourselves to. We would welcome the opportunity to learn more about your visit and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
My car is having huming noice when driving
Business response:
Thank you for bringing this to our attention. We want every customer to feel confident in the condition and performance of their vehicle, and we appreciate the opportunity to better understand your concerns. Please contact Mike Book at mbook@vtaig.com so we can discuss your experience further.
Long wait, messed up my glove compartment
Business response:
We appreciate you taking the time to let us know about your visit. We work hard to provide efficient service while treating every vehicle with care, and we value feedback that helps us improve. If you would like to speak with us about your experience, please contact Mike Book at mbook@vtaig.com.
This was the first time since I have been coming here over the past 4 years that I was not given my free car wash coupon after having my car serviced.
Business response:
We truly appreciate your continued trust over the years and are sorry to hear this visit did not meet your expectations. We aim to provide a consistently positive experience for every service visit, and feedback like yours helps us stay focused on that goal. If you'd like to discuss your recent visit, please contact Mike Book at mbook@vtaig.com.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,428 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.