This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
This was the worst car service in the Dallas/Ft. Worth metroplex. I waited over 2 hours with an 7am appointment. I checked on the waiting time and my car hadn't been touched, but taken back for nothing.
Business response:
We are concerned to hear about your experience and understand your frustration. We recognize how valuable your time is, and we are sorry to hear that you feel this way about the service you received. We would like to discuss this further and work towards a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can address your concerns directly and work to ensure a better experience moving forward.
BAD SERVICE horrible costumer servicee
Business response:
We understand your frustration and are sorry to hear that your experience did not meet your expectations. Your feedback is invaluable to us as we continuously work to improve our customer service standards. We would like to discuss this further and work towards a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can better understand your concerns and address them appropriately.
Sales person was not responsive and borderline rude. Finance/accounting department was inept and caused delay in picking up car by one day. Car is great and I gritted my teeth to buy from them. Most certainly would never visit this dealer again.
Business response:
It's unfortunate to hear that your experience with our sales and finance departments did not meet your expectations. We understand your frustration with the delays and service quality you encountered. We are glad to hear that you are happy with your vehicle, and we would like to discuss this further and work towards a resolution. Please reach out to our General Sales Manager, Marvin Hall, at mhall@vtaig.com so we can address your concerns and work to ensure better service in the future.
Subject: Formal Complaint Regarding Deceptive Practices at Vandergriff Toyota (I-20, Arlington, TX) I am writing to file a formal complaint about my recent experience at Vandergriff Toyota. During the sales process, my credit was run multiple times without clear consent or explanation. My credit score dropped from approximately 640 to 609 as a result. The salesperson, Mr. Noor, misrepresented the condition of a 2015 Chevrolet Tahoe. I later learned the vehicle had serious issues, including bad suspension and engine problems,... read more
Business response:
We are concerned to hear about your experience and understand your frustration. We would like to discuss this further and work towards a resolution. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com at your earliest convenience so we can address each of your concerns directly.
It took a while for someone to assist me. I had to get out and ask why it was taking so long. This is unusual for the service department.
Business response:
We understand how important it is to be greeted and assisted in a timely manner when visiting for service. Our team aims to provide prompt attention to every customer to ensure a smooth and efficient experience from the moment you arrive. We appreciate you sharing this feedback, as it helps us continue improving our day-to-day operations. Please contact Mike Book at mbook@vtaig.com so we can review your visit further.
After this last visit, I will not return to Vandergriff Toyota for maintenance of my car. I made an appointment for a routine oil change and tire rotation which was going to total $89.95 and I had a $50 gift card through a promotional email I receiver from Vandergriff Toyota. I expected to spend about $40 plus tax going to the dealership that day. When I met with my advisor Robby Deveer, I told him exactly what I came in for and verify I could use the gift card. He said I could but I really needed other services, especially ... read more
Business response:
We appreciate you taking the time to provide such detailed feedback regarding your recent experiences with our service department. We understand how important clear communication, confidence in completed work, and overall value are when maintaining your vehicle, and we regret that your recent visits did not leave you with that reassurance. Our goal is always to provide honest guidance and dependable service, and your comments will help us continue evaluating how we serve our customers. Please contact Mike Book at mbook@vtaig... read more
My truck was just there for an oil change and diagnostic on brakes. Checked in at 11:00 for my pre - arranged service. They did not even look at it when I arrived at 4:45 after not getting any updates on whether it was done or not. Losing track of a service ticket is not professional. Won't be back.
Business response:
We understand your frustration, and are sorry to hear that your service experience fell this far short of what you expected. This is not the level of service we aim to provide, and your feedback is something we take seriously. We would like the chance to discuss what happened and work towards a resolution please reach out to Mike Book at mbook@vtaig.com at your earliest convenience. We appreciate your patience and hope to hear from you.
Service advisors refuse to right stuff up to be checked under warranty. They damage my chrome lug nuts and blame me for problem. Once out of warranty find a good small business 4 service.
Business response:
We understand how frustrating it can be when service concerns leave you feeling unheard or dissatisfied. Our team aims to provide thorough evaluations and respectful care for every vehicle that comes through our service department, and we appreciate feedback that helps us improve. We remain committed to delivering a professional and supportive experience for all of our customers. Please contact Mike Book at mbook@vtaig.com so we can discuss your visit further.
Bought a car there. Got home and the bumper had fallen off. Called back and talked to Kevin and he told me "You bought a cheap car." They eventually agreed to fix it and whn I brought it back in they had it "fixed" by some shady outsourced person, would not tell ke what they did to it an provided bo service record.
Business response:
Thank you for bringing this to our attention. We understand your disappointment. Your experience falls short of the standards we strive to maintain, and we take situations like this seriously. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your concerns further and work toward a resolution.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.