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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I went in for an oil change at 8k before my 10k oil change - they didn't take long I give them that but if anything I wish they would have if that meant actually double checking everything. I drove 30 miles (home and back to dealership) with my under tray hanging and scrapping I live in north Arlington. My street is in the middle of 2 hills. It sounded horrible every time I went over a dip, I get there they fix it and wanna send me off. Mind you, this is a 2026 brand new off the lot Toyota Corolla whom I've kept up with; did... read more
Business response:
Thank you for sharing your concerns, and we're sorry to hear you feel this way about your recent visit. We regret that your experience did not meet your expectations, and we would welcome the opportunity to learn more about what you're experiencing and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Lack of customer service and lack of professional expertise
Business response:
Your feedback is important to us, and we're sorry to hear that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
no I will not and this makes me write too much so I will never do this again
Business response:
Thanks for taking the time to leave a rating for us. We understand that lengthy review prompts can be frustrating, and we appreciate that you shared your feedback despite that. We hope your overall experience with us was a good one, and we look forward to serving you again.
they didnt fix issues that was presented to
Business response:
We're sorry to hear you feel this way about your recent service visit. We understand how frustrating it can be when expectations are not met. We would welcome the chance to learn more about your experience and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Worst dealership I've ever been. They made drive 3 hours for nothing
Business response:
We are concerned to hear about your experience, Nery, and we understand your frustration. We regret that your visit did not go according to your expectations, and we would welcome the chance to learn more about what happened. Please reach out to our General Sales Manager, Marvin Hall, at mhall@vtaig.com so we can discuss this further.
the car sounds worse than before. did not solve the problem.
Business response:
We are concerned to hear about your experience, and we understand your frustration. We regret that your experience did not meet your expectations, and we would like the opportunity to learn more about what happened. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Had to take the car back to the dealership since it was leaking oil from the gasket & plug
Business response:
Thank you for bringing your experience to our attention. Quality workmanship and ensuring repairs are completed properly the first time are important to us, and we understand your concern about having to return for an additional service visit. Feedback like yours helps us evaluate our processes and identify opportunities for improvement. Please reach out to Mike Book at mbook@vtaig.com so we can learn more about your concerns and discuss your experience further.
Overall, the service experience could be improved significantly through better time management, communication, and keeping customers informed about expected wait times. It took over 2.5 Hours to get service done with appointment, wondering if customers without appointment experience the same long wait period.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Respecting our customers' time and providing clear communication throughout the service process are important to us, especially when appointments are scheduled in advance. We value hearing perspectives such as yours as we continually work to improve the overall customer experience. Please reach out to Mike Book at mbook@vtaig.com so we may discuss your visit further and see how we can assist.
Salesman never came out of the office after we arrived. Went into the office to see what was happening, never saw the salesman I had an appointment with. Inside sales people were rude. The car we went to see was not as described,
Business response:
Thank you for taking the time to share your feedback regarding your recent visit. Providing a welcoming experience, honoring scheduled appointments, and presenting accurate vehicle information are important to us, and we value hearing when expectations are not met. Our team is committed to delivering professional service throughout the shopping process and reviewing concerns such as those you described. Please reach out to our General Sales Manager, Marvin Hall, at mhall@vtaig.com so we may discuss your experience further an... read more
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,428 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.