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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I honestly don't think they did anything. That shop is a joke, don't take your car there!
Business response:
We are sorry to hear that your experience left you feeling this way. We understand how frustrating it can be when expectations are not met. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Well my experience again was not that great with Vandergriff Toyota. I've already had a few issues with either the service techs or the actual mechanics working on my vehicle. Talked to the service manager. I was recommended something for my truck because supposedly it was a 4x4. My truck is a 2x4. They have to have knowledge of the vehicles coming in for service.
Business response:
We regret to learn that your recent visit did not meet your expectations, and we understand your frustration. Accurate knowledge of each customer's vehicle is an important part of providing reliable service, and we take that seriously. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
This is my third visit and I'm so astonished to see that your overall advisors have no interest whatsoever in taking care of the customers. I am in the market for a new car but base on my experience I think I will take the business somewhere else. It's all in the lack of leadership!
Business response:
Thank you for sharing your concerns, and we want you to know that your experience matters to us deeply. Hearing that you felt this way during your visits is something we take seriously. We understand your frustration, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Oil and gas mixture in the engine. Will never purchase from them again. They kept my down-payment money and I had to get the cops involved
Business response:
We are concerned to hear about the experience you've described, and we want you to know that your concerns are taken seriously. We understand your frustration. We would welcome the opportunity to learn more about what occurred and to discuss this further with you directly. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Unacceptable service at Vandergriff Toyota on 06/16/2026. During an oil change and tire rotation, I saw a technician drop my wheel from a six-foot height onto the shop floor. When I raised this, the staff and service manager Abe deflected and changed their stories to minimize the incident.Abe initially backed a false claim that the wheel fell only three feet, then changed his narrative, claiming the lift had to be that high. He insisted a six-foot drop could not damage a mounted tire, contradicting manufacturer safety guidel... read more
Business response:
It's regrettable to hear about your experience, and we understand your frustration. We are sorry to hear that your visit did not meet your expectations, and we take your concerns seriously. We would welcome the opportunity to learn more about what occurred and to discuss this further with you directly. Please reach out to Mike Book at mbook@vtaig.com so we can discuss this further.
Quotes and cost was outrageous. Have Car Shield and they overcharged me that difference, $650 for replacing a $100 part. That included the labor (which took less than 30 minutes once they received the part! Funny and that was with a comment "Car Shield had not paid yet."
Business response:
We are concerned to hear about your experience, and we understand your frustration. We would like the opportunity to discuss this further and work toward a resolution. Please reach out to Mike Book at mbook@vtaig.com so that we can better understand your concerns and address them appropriately.
I came for my vehicle inspection. (I had completed my mileage inspection a couple of months earlier.). The vehicle inspection morphed into major repairs (I felt pressured with no clarity) that I had performed, and still received an email indicating that I had ignored a repair that the Service Advisor said was a 100k mileage inspection item, so it was okay to wait.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team understands the importance of clear communication, accurate assessment, and transparency when recommending maintenance or repairs. We recognize your concerns regarding how the inspection and subsequent recommendations were presented and the follow-up communication you received. Please reach out to Mike Book at mbook@vtaig.com so we can review your experience and assist you further.
I scheduled a test drive and I drove 50 minutes with no A/C in the Texas summer to get told that the car I scheduled a test drive with was sold that morning. 1. They reached out to me to schedule the test. 2. They then attempted to get me to test drive cars out of my price range. 3. Then after I left I was called every day about another car nothing like the one I wanted. I'd give it 0 stars if I could but also I respect the hustle kinda idk. All in all a very negative experience wouldn't recommend.
Business response:
We are concerned to hear about your experience, and we truly understand your frustration. We would like to discuss this further and work toward a resolution. Please reach out to our General Sales Manager, Marvin Hall, at mhall@vtaig.com so that we can better understand your experience and address your concerns personally.
Misdiagnosed my truck check engine light. Too expensive for the service.
Business response:
Thank you for sharing your feedback regarding your recent service visit. Our goal is to provide thorough diagnostics and clear explanations of recommended repairs so customers can make informed decisions about their vehicles. We value feedback concerning both diagnostic accuracy and service costs, as it helps us evaluate and improve our processes. Please reach out to Mike Book at mbook@vtaig.com.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.