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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The girl took my services didn't tell me anything about my car, which has a replaced tire already but she told me to wait for a long time
The worst experience I've ever had at this location to service my car. Absolutely zero communication from the "advisor" I was assigned. I called the service department 5 times and requested a call back or text each time to no avail. My car was kept at the dealership against my knowledge and I found out when I was able to go in person to question why my car wasn't ready for pick up - just to find out the "advisor" and the rest of the department was gone for the weekend. I was left with no car for the weekend and had to miss w... read more
Business response:
We regret that your recent service visit left you feeling this way, particularly after many years of choosing our dealership. Our team works to provide timely updates and dependable support throughout the service process, and feedback like this is important for us to review internally. We value the long-term relationships we build with our customers and take concerns about communication seriously. Please contact Mike Book at mbook@vtaig.com if you would be open to discussing your experience further.
Went in for a service light that came on and eight days later, the exact same service light came on. Dropped the vehicle off again two weeks later at 10 this morning and they didn't get it fixed today. Thankfully, I have a second vehicle I can use.
Business response:
Your feedback is invaluable to us and we understand how frustrating this must be. This is not the experience we want for our customers. Please contact Mike Book at mbook@vtaig.com so we can work together to resolve this matter promptly.
Can you tell me anything about my car? What do you need and what it was supposed to be there? I just took it for an oil change. It was filled with charge.
Business response:
We understand you have a question about your recent oil change service and the information regarding your vehicle. We want to ensure you have clear answers about the service performed and any additional items that may have been recommended. Please reach out to Mike Book at mbook@vtaig.com so we can review your service details and provide you with a complete explanation of what was done and why.
I didn't do any service on the 12th
Business response:
We appreciate customers sharing clarifications regarding their service visits. Our team strives to ensure accurate records and clear communication for every interaction. Feedback like this helps us maintain transparency and reliability in our service process. For further assistance, please contact Mike Book at mbook@vtaig.com.
I have bought two brand new cars from here... I will not be buying anymore. The service department lied to me!
Business response:
Thank you for sharing your concerns. Your trust means everything to us, and we take situations like this very seriously. Please reach out to Mike Book at mbook@vtaig.com so we can discuss your concerns directly and work toward a resolution that restores your confidence in our team.
We had a 3:00 pm appointment for an oil change, but had to wait a good while before service could begin because technicians were out to lunch," 'on their lunch break.," Then we had to wait longer for the service to actually be completed. If an appointment time is scheduled, there should be service technicians take care of you right then or within 5 minutes. Our time there was way too long.
Business response:
We recognize how valuable your time is and aim to provide prompt service for every scheduled appointment. Our team strives to balance efficient scheduling with thorough care to ensure every vehicle receives proper attention. Feedback like yours helps us evaluate and improve our processes to better meet expectations.
200k mile service. Paid over 4k and they didn't even wash my car or reset my oil change timer. Good service is just hard to find nowadays , but everyone wants top $
Business response:
Your review is appreciated, and we understand your disappointment. The details you've shared help us recognize areas where we can enhance our service delivery. We value your feedback about finding quality service, and we're committed to ensuring every aspect of your visit meets your expectations. For further discussion about your recent service experience, please contact Mike Book at mbook@vtaig.com.
The staff weren't personable at all and could care less about the issue I brought my car in for. Didn't take any time with me to try and resolve the problem.
Business response:
We appreciate you sharing your experience and understand how important it is to feel heard and supported when bringing in a vehicle concern. Our intention is always to give each guest attentive care and helpful communication. Feedback like this helps us refocus on delivering the level of service we strive for every visit. If you'd like to follow up, please reach out to Mike Book at mbook@vtaig.com.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.