This profile has been claimed by the business owner or representative.
Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service care provider or person was very unwelcoming and rude. Usually the people that have taken care of me have been really nice. Not this guy I know his names on my recipt just don't have it with me I thought he was Asian for some weird reason. But his names is Hispanic he was rude.
Business response:
We're sorry that your recent visit did not reflect the welcoming and professional service we aim to provide. Our intention is always to treat every customer with respect and care. Feedback like this helps us reinforce consistent, positive experiences across our team. Please reach out to Mike Book at mbook@vtaig.com so we can connect and offer support.
I took my truck for a battery terminal service. They told me my rear brake is 2mm. It needed to be replaced right then, it's dangerous. I was given option to get rental and everything. I took the truck to another dealership. They told me my trucks brake is fine.
Business response:
Thank you for bringing this to our attention. We understand your concern, and we take your feedback seriously. Your feedback helps us ensure our team provides consistent and accurate evaluations. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Mike Book at mbook@vtaig.com so we can review what happened during your visit and work toward a resolution.
Was very disappointed in the level of service I received.
Business response:
Thank you for sharing your concerns, and we understand your disappointment. Your feedback helps us identify areas where we can improve our customer experience. We would appreciate the opportunity to discuss your visit and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly and ensure we provide the quality service you deserve.
The service was bad. Still showing tire and maintenance required signals.
Business response:
Thank you for sharing your concerns about the service you received. We understand your frustration and would appreciate the opportunity to discuss this further. Please contact Mike Book at mbook@vtaig.com so we can address these ongoing concerns.
Made me wait 2.5 hour for a regular car wash with appointment. Everyone who came after me had left by the time I was done
Business response:
Your feedback is invaluable to us and we understand your frustration. The situation you've described falls short of the service standards that we strive to provide. Your experience highlights an important area where we can work to improve our scheduling and service efficiency. We would like to discuss this matter further with you to better understand what happened and work toward a resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
I used to get better recommendations about what should I do with my car. It wasn't like that this time.
Business response:
Thank you for your feedback. We understand our consultation didn't meet the helpful standard you've come to expect from us. We value providing thorough guidance on vehicle care and recognize we fell short this visit. Your feedback helps us improve, and we're committed to delivering the knowledgeable recommendations you deserve.
Tires were rotated, but air pressure was not properly inflated.
The employee in the service center was extremely pushy in trying to get me to spend $600 unnecessarily. Then when I tried contacting a manager, I kept getting sent to voicemail. NO ACCOUNTABILITY.
Service advisor did not tell me about the services being performed. I went for regular oil change and tire rotation that came with the plan that i bought. I had no intention to do wheel alignment. I thought wheel alignment was tire rotation. he did not tell about the cost beforehand and did not even call about the service being performed for communication. I would have known i am signing up for something different if there was any cost. Better communication would have been better. It put me on tight spot.
Business response:
Thank you for sharing your experience. We're sorry to hear that the communication during your visit didn't meet your expectations, and we understand how that could be frustrating. Your feedback is appreciated as we continue to review how we support our customers. We would welcome the opportunity to speak with you directly. Please feel free to contact Mike Book at mbook@vtaig.com so we can assist you further.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.