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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Purchased a "Certified Used Toyota" and unfortunately I am experiencing a problem resolving an issue with the Dealership.
Business response:
We regret to learn about the difficulties you are experiencing. We understand your frustration, and we are sorry to hear that you feel this way about your experience. Your concerns are important to us, and we want to ensure that certified vehicle purchases meet the high standards our customers expect. We would appreciate the opportunity to address this matter directly and work toward a satisfactory solution. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your specific situatio... read more
Prince was great helping us but the dealerstore was charging us a lot unnecessary fees just to increase the value of the loan. Also, there was misrepresented information about an extended warranty fee that was added to loan without any previous information or agreement about it. I'm trying to get this removed but they have not responded to my emails.
Business response:
We appreciate you taking the time to share your feedback, and we understand your frustration. Your concerns are important to us, and we want to ensure this situation gets resolved promptly. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can work together to address your concerns.
I'm not happy with my car.it has problems. I wouldn't recommend
Business response:
We value your input and are sorry to hear that you are unhappy with your vehicle. We take your concerns seriously and want to ensure you have a positive ownership experience. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your specific concerns and work toward a resolution.
They didn't tighten the seal on the plug properly so my brand new van leaked oil all over my driveway, had to bring it back which was time away from work for them to correct the issue. The desk staff was very nice and handled the issue well. Just frustrating when you take the extra time to come to a dealership for oil change you expect better quality techs.
Business response:
We are concerned to hear that you feel this way about your experience. We understand your frustration. We're glad to hear that our desk staff handled the situation well and provided good service during the resolution process. We take your concerns seriously and use feedback like yours to improve our service standards. Please contact Mike Book at mbook@vtaig.com so we can discuss this experience further and ensure your expectations are met going forward.
Everything was a half hour late and eventually left without progress. Went to Burlson Toyota service center and my problem was solved by the attendant that was checking me in. Took less than 3 minutes to solve problem and be on my way!!!
Business response:
It's unfortunate to hear that your service experience did not meet your expectations. Your feedback is important to us as we strive to provide efficient and timely service to all our customers. We would appreciate the opportunity to discuss your experience further and work toward a better resolution. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
The worse experience of my life I felt neglected and when I called the manager to complain he or she never called me back
Had to wait in the bay too long while the advisor is in there flirty with my man. And talking about her personal life.
Horrible horrible. Lying, useless idiots
poor service experience with dealership. The job was not done properly.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,429 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is open now. It will close at 9:00 p.m.