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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
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Business response:
Thank you for the 5-star review! We're thrilled to know you had a great experience with us. Your support means a lot, and we look forward to serving you again in the future!
Fast friendly. I never go anywhere else!
Business response:
Thank you for your great review! We're thrilled to hear that you had a fast and friendly experience with us. It means a lot to know that we're your go-to place for service! We look forward to continuing to provide top-notch care for you and your vehicle in the future. See you next time!
They make it an enjoyable experience!
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that we made your experience enjoyable. Providing a positive atmosphere for our customers is our goal, and your satisfaction means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!
Good service as usual. My service advisor kept me informed.
Business response:
Thank you for your feedback! We're glad to hear that you received good service and that your service advisor kept you informed throughout the process. Communication is key to a great experience, and we're pleased we met your expectations. We appreciate your continued trust in us and look forward to serving you again!
Very long wait even with the appointment.
Business response:
Thank you for your feedback. We apologize for the long wait time you experienced despite having an appointment. This is not the level of service we strive for, and we appreciate you bringing it to our attention. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly and work to improve your experience in the future. Thank you for your understanding, and we hope to hear from you soon!
Great job, quick, keep my car in great shape
Business response:
Thank you for your positive feedback! We're thrilled to hear that you had a great experience and that we're keeping your car in excellent shape. Providing quick and quality service is our priority, and it's wonderful to know we met your expectations. We look forward to serving you again soon!
Service rep courteous and professional. Truck required additional repairs after diagnostics which is always hard to accept. Truck does run more evenly so was worth investment in my 240,000 miles vehicle.
Business response:
Thank you for your thoughtful review! We're glad to hear that our service representative was courteous and professional. We understand that additional repairs can be tough to accept, especially with a vehicle that has high mileage, but we're pleased to know your truck is running more evenly now. Your investment in your vehicle is important, and we appreciate your trust in us to help keep it in good condition. We look forward to assisting you again in the future!
Adolfo is always courteous and keeps me informed on the status of my car. The only issue I had with the visit is that I didn't get a copy of the multi point inspection for my vehicle.
Business response:
Thank you for your kind words about Adolfo! We're glad to hear he consistently provides courteous service and keeps you informed. We apologize for the oversight regarding the multi-point inspection report. Please contact us so we can ensure you receive a copy of your inspection. Your satisfaction is important to us, and we want to make sure all your needs are met.
The sales agent wasn't knowledgeable about the car and both he and his manger were pushy to the point of both of them calling me twice a day. The car was overpriced and the dealership overvalued the after market body mods significantly. They tried to illegally force me into paying for extras I did not want and when my co-signer friend came they made inappropriate insinuations about our relationship. I really like the car though and they were willing to negotiate price and loan terms.
Business response:
Thank you for sharing your experience, and we're sorry to hear about the challenges you faced during your visit. Your feedback is valuable to us, and we take these concerns seriously. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can address your experience directly and work towards a resolution. We appreciate your patience and hope to improve your experience with us in the future.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,768 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open tomorrow at 7:00 a.m.