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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
I like this dealership. The service dept tells you what is recommended, but do not push extra services if you decline. Oil change with a coupon, and a state inspection took 90 minutes. Nice waiting room, free bottled water and coffee. Free wi-fi.
Business response:
Thank you for sharing your feedback. We're glad to hear that you appreciated the transparency of our service department and the amenities provided in our waiting room. We strive to offer a comfortable and efficient experience for all our customers. If there's anything specific that caused you to leave a 1-star review despite these positives, please let us know. We want to ensure we address any concerns and improve our service for the future.
very friendly and good service, very excellent
Business response:
Thank you for your review! We're delighted to hear that you found our service both friendly and excellent. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future!
excellent service as usual. Service advisor Ryan Parker can't be beat. He's the best!!!!
Business response:
Thank you for your kind words! We're thrilled to hear that you consistently receive excellent service and that Ryan stands out as the best. We'll be sure to pass along your praise to him. We appreciate your loyalty and look forward to assisting you again!
Our service representative Grace was courteous and professional. She kept us informed during each step of the repair and was responsive to questions.
Business response:
Thank you for your feedback! We're glad to hear that Grace provided you with courteous and professional service. It's great to know she kept you informed and was responsive to your questions throughout the repair process. If you need any further assistance or have additional questions, please feel free to reach out. We appreciate your support!
Ryan Parker (assistant service manager) explained what services were recommended to be performed and which one(s) were required to fix the problem that the FJ was taken there for and needed to be fixed. All work was done in a timely manner. The FJ was ready when promised. I have a year long warranty on the parts and labor. The car runs GREAT! Very happy experience at Vandergriff Toyota.
Business response:
Thank you for your detailed review! We're thrilled to hear that Ryan provided clear explanations and helped prioritize the necessary repairs for your FJ. It's great to know the work was completed on time and that your vehicle is running perfectly. We're glad you had a happy experience, and we appreciate your trust in us. Enjoy the peace of mind with your year-long warranty, and we look forward to serving you again!
Service assistant Faith Jones was both courteous and professional throughout the service process.
Business response:
Thank you for your kind review! We're delighted to hear that Faith provided courteous and professional service throughout your visit. We'll be sure to share your feedback with her. We appreciate your business and look forward to assisting you again in the future!
I was promptly greeted and got service scheduled by Liz McGarr. My only worry is that I may get a speeding ticket since my car accelerates so much more quickly than it did before my throttle and fuel injector service!:)
Business response:
Thank you for your feedback! We're glad to hear that Liz promptly greeted you and scheduled your service. It's great to know your car is performing well after the throttle and fuel injector servicejust be careful with that newfound acceleration! If you have any more questions or need further assistance, feel free to reach out. Enjoy your enhanced driving experience!
Michael Hill is the person I schedule my appointment with, he is always friendly and helpful and takes the time to explain the issues that's going on with my vehicle and works at getting me back on the road as soon as possible. Thanks, Michael Hill and Toyota. Maxine Lane
Business response:
Thank you for sharing your experience, Maxine! We're thrilled to hear that Michael consistently provides friendly and helpful service, taking the time to explain any issues and working efficiently to get you back on the road. We'll be sure to pass along your gratitude to him and the team. If you need anything further, don't hesitate to reach out. Thank you for choosing us!
there was a long wait. it took like 2 hours. I got oil changed and tires rotated
Business response:
Thank you for sharing your feedback. We're glad to hear that you were satisfied with your oil change and tire rotation. We apologize for the wait time and understand that it can be frustrating. We're constantly working to improve our service efficiency and appreciate your patience. If you have any further concerns or need assistance, please let us know.
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.4 star rating with 12,768 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open tomorrow at 7:00 a.m.