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Verena at Leander
- Apartments
- Leander, TX
About this business
Location details
11350 Hero Way W, Leander, TX, 78641, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Verena at Leander misrepresents the facility and is marketed in an untrue fashion. The Verena I signed a contract with a year ago is far from the Verena of today. Amenities that they freely market may or may not happen, communication from Corporate to Staff to Residents is lacking in many areas, the building has been neglected and there is constant issues with water, and now mold. For those who need transportation to/from appointments have to use Uber or a family member due to poor management of scheduling. Verena advertises... read more
Business response:
Thank you for sharing your concerns, and we sincerely apologize for any frustrations you’ve experienced at Verena at Leander. We take your feedback seriously and deeply regret that your experience has not met your expectations. To better understand your concerns and address any issues you may have encountered, we kindly ask that you take a moment to email us at info@trueconnectioncommunities.com with additional information about your visit. Our team is committed to addressing any concerns and making your experience with our ... read more
This place held great promise for my family upon visiting for the first time. We were wined and dined and told about all the good things. What we weren't informed of was the major construction project that would span for much of my family's lease term. The only thing luxury about this place is the price as the services are inconsistent, particularly the food service. Take a look at the menu and you will see items such as Asian Salmon and Pork Stew. Some mornings they don't even have fruit for the residents and they will say ... read more
Business response:
Dear John, Thank you for leaving feedback with respect to your mother-in-law and father-in-law. We work incredibly hard here to make every resident's experience enjoyable and we're sorry we've not been able to meet your or your in-laws' expectations. I do understand your frustration with respect to renovations. This I thought was resolved in September of 2022 in conversations with our company. The renovations were necessary to refresh and expand the resident amenity space. I would love to send you photos of the completed ame... read more
My parents live here and I visit them often. Based on the level of services delivered, this is a poor value. The accommodations are comfortable and the place is clean. The food is good too. However, the food service is consistently below average; orders are often incomplete and inaccurate. The standards are low here and the majority of staff are unfriendly and unhelpful. Even when I visit, I notice the front desk staff is unhappy and unpleasant.
Beware: Skye has totally fallen apart in the last year. Major construction is always going on due to poor maintenance and construction. Leaks everywhere, especially in apartments. Trash cans are overflowing constantly, and stink. MOLD growth has occurred multiple times in my unit due to various drips and leaks, and I've had some breathing issues. Two major outbreaks of COVID occurred because they wouldn't enforce safety protocols. Now they say they have partnerships with medical facilities, but it isn't true. Everyone knows ... read more
They just changed hands, and the management is making changes. Due to new management, I would recommend you find another community. They keep changing the hours for meals. Most of the time you don't get what you ordered. The dining room is back up within the last two weeks
Frequently asked questions about Verena at Leander
How is Verena at Leander rated?
Verena at Leander has a 4.4 star rating with 99 reviews.
When is Verena at Leander open?
Verena at Leander is open now. It will close at 6:00 p.m.