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Veteran Air Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Sarasota, FL
About this business
Location details
6720 33rd St E, Sarasota, FL, 34243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I have an AC unit that was installed with Vetetan Air two years ago. It was serviced in April. My outside unit stopped working on Saturday 8/9. I called and was told a tech would be out Sunday between 6 and 10 PM. As I am not in Florida I made arrangements for a neighbor to let him in. At 3 received a text he was on his way. At 3:30 I was checking my emails and found out through an invoice that due to the weather the appointment was canceled. I called and was told tech would be out on Monday between 8 and noon. By 1:30 no s... read more
Veterans Air performed and billed me for unnecessary Air Conditioning repairs. I left six messages with their answering service without a reply. I initiated a Sarasota County Citizen Dispute Settlement mediation which the mediator and I attended on the agreed upon date and time, however Veterans Air was a no-show. Their “estimator” came to our house and diagnosed a broken drain pan. They charged me $2,143 to replace it. It turns out the pan was not broken. The problem was the previous technician had inserted a roll of pipe i... read more
Veterans Air performed and billed me for unnecessary Air Conditioning repairs. I left six messages with their answering service without a reply. I initiated a Sarasota County Citizen Dispute Settlement mediation which the mediator and I attended on the agreed upon date and time, however Veterans Air was a no-show. Their “estimator” came to our house and diagnosed a broken drain pan. They charged me $2,143 to replace it. It turns out the pan was not broken. The problem was the previous technician had inserted a roll of pipe ... read more
Upsell on every visit. Just had plumbing check as part of yearly plan. Canceled three times on the same day. Finally came and put in new flaps and a few parts. Cost over 500. Con artists. Stay away from these crooks.
My experience with veterans air has been more than horrible . I have been without ac for a week despite i have a FULL warranty from them on parts labor . They have been ghosting me for a week . Unreturned calls and when i call they place me on hold for over 20 min and no one gets back to me . To the readers of this review please beware . Their behavior has been more than abusive . Stay away from them ! They do not give much choice but take legal action . Their install of the unit was not done properly either and it’s caus... read more
Business response:
I want to express my sincere apologies if you feel that our efforts to assist you have fallen short of your expectations. I want to assure you that we have been actively working to address your concerns and find a resolution to the issues you have encountered. Your satisfaction is of utmost importance to us, and we are committed to ensuring that you receive the support and assistance you need.
Bryan was extremely helpful in solving our electrical problem. Very professional. We have used Veteran’s Air for plumbing , air conditioning and electric work. Never disappointed.
Business response:
Good afternoon sorry for the late response just wanted to say thanks for your feedback perhaps consider leaving a review on BBB https://www.bbb.org/leave-a-review
Came to my house unprepared even though I gave them a ton of information. Said they couldn't find the part and would come back next week. Estimate was DOUBLE what I actually got the job done for on the same day as they came!! Would not recommend-over priced service.
Business response:
We apologize for the inconvenience and frustration you experienced with our service. Your feedback is important to us, and we appreciate you bringing this to our attention. We understand the importance of being well-prepared for every service call, and it's clear that we fell short in this instance. We sincerely apologize for any inconvenience caused by the delay in finding the part and the subsequent higher estimate. We will thoroughly review our processes to ensure that we are better equipped and more accurate in our est... read more
Mr. Alex Hernandez is a true professional; He represents Veteran Air EXTREMELY WELL! Alex conducted a very thorough Heating/Air System Checkup/Maintenance. He presented a few preventative repair/replacement options for me with up front pricing. All of his recommendations were backed up with closeup photos; he even showed follow-up photos showing the new parts installed. Veteran Air Heating & Air Conditioning is my go to company!
Business response:
We are truly grateful for your kind words and delighted to hear about your positive experience with our team member, Alex. Thank you for taking the time to share your feedback.
High pressure sales SELL, SELL, SELL! Ever since this company has merged with another the service staff must have been put on commissions. The question is will they sabatage our AC systems or no longer provide the same preventative service with the hopes of selling a new AC system. I have tried to talk to upper management but they have put a protective staff around them and seem to be insulted from customer concerns.
Business response:
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We value our customers' opinions and would like to learn more about your specific concerns to address them appropriately. If you could provide additional details or contact us directly at 941-751-6180 and ask for Mariana. we would appreciate the opportunity to understand your experience better and work towards a resolution.
Frequently asked questions about Veteran Air Heating & Air Conditioning
How is Veteran Air Heating & Air Conditioning rated?
Veteran Air Heating & Air Conditioning has a 4.7 star rating with 10,192 reviews.
When is Veteran Air Heating & Air Conditioning open?
Veteran Air Heating & Air Conditioning is open now. It will close at 10:00 p.m.