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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Village Pointe Toyota in Omaha, NE, is your premier destination for all things Toyota. Proudly recognized as a past DealerRater Dealer of the Year award winner, we offer an extensive selection of top-selling models like the Camry, RAV4, Tacoma, and a variety of hybrid vehicles. Whether you’re looking to buy, lease, or finance, our knowledgeable team is dedicated to helping you find the perfect vehicle for your needs. Our service center, staffed by certified technicians, ensures your vehicle stays in top shape with expert car... read more
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Provided with Incorrect Parts - Horrible Service I ordered one wheel stud and two PCV valves for my truck. They provided me with four wheel studs and only one PCV valve... I was explicit and redundant over the phone when ordering the one stud and the two valves. Incidentally, I was slightly disappointed when I drove thirty minutes to find that they had failed to provide me the correct parts and had wasted my time. Adding to the inconvience, it will now take another 72 hours for the second valve to arrive at another Toyota de... read more
Positive experience Jose was a great sales associate. We felt pressured to purchase the service agreements which was uncomfortable. The tire on the vehicle we test drove was low so maybe need more attention to detail.
Sales Manager (Jake) needs customer service training Went to buy a Camry and the sales person Don G was great, but when he brought Jake the sales manager, it changed my opinion about the whole dealership. Jake’s customer service skill is zero to none and he treated us like a second class citizen & thought we cannot afford the car. Rather than explaining things, his answer was a yes or no. People expect and deserve better service when spending that kind of money.
Sales Manager (Jake) needs customer service training Went to buy a Camry and the sales person Don G was great, but when he brought Jake the sales manager, it changed my opinion about the whole dealership. Jake’s customer service skill is zero to none and he treated us like a second class citizen & thought we cannot afford the car. Rather than explaining things, his answer was a yes or no. People expect and deserve better service when spending that kind of money.
15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle.
15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle.
Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, w... read more
Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, w... read more
If I could give ZERO stars, I would. I walked around the lot looking at vehicles for more than 15 minutes before going inside to find a sales person. Upon approaching the reception desk, the sales person who was sitting on the desk casually looked over his shoulder and said, "Can I help you with something." I responded that I would like to drive the red 4Runner on the corner of the lot. His response after several seconds of summing me up, "Are you serious about it?" I was in shock and should have walked out at that point, bu... read more
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.6 star rating with 8,672 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is open now. It will close at 8:00 p.m.