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Vinebrook Homes
- Property Management
- Gahanna, OH
About this business
Location details
790 Morrison Rd, Gahanna, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've been trying to pay our rent for a week now and keep getting sent to collections only to get the answering machine. We've sent emails telling them we have rent and nobody responds. It's really hard on us right now just had a newborn my fiance is the only one working.
We moved in April 2021 & had no choice but to renew lease in 2022. I’ve reported issue after issue since move in, as we got here to move in & it was freezing outside & having small kids, I came in to warm the place up as it was in the 40’s inside but furnace was broke! We slept in the 30’s-40’s that night, no heater. Maint was rude & racist towards my husband the next evening & left w/o fixing the issue. Didn’t have heat for a few days, & they brought 2 space heaters for a 4 bdrm house.. Fast forward a few months past many o... read more
Help!!! This company took ownership of my home, raised the rent $401 on the day it was due and charged me $150 month to month fees and I never even signed a lease.
Business response:
Dear Sy Ho, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you are currently having an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
The house we have been renting for the past 3 years was transferred over to VineBrook Homes and we found out about it late. In the mean time I tried numerous times to contact them for information only to find out it was there answering service and nobody responds back. Then I get a call talking about we are facing eviction, and the lady I spoke to stated in a email we send in some of the rent then they would take away the eviction. But I come from picking up my kids from school and I have a court ordered eviction on my door.... read more
Business response:
Dear Gerald, Thank you for taking the time to share feedback. Your satisfaction as a VineBrook resident is invaluable to us. We apologize and are disappointed to learn that our customer service experience did not meet your expectations, as we hold ourselves to a high standard and are disappointed to hear you believe we missed the mark. Please contact us at customerservice@vinebrookhomes.com to speak with a VineBrook representative. We thank you for sharing your experience and look forward to the opportunity to resolve this m... read more
Vinebrook bought my rental from another company. In doing so they failed to tell us all utilities needed to go in our name. The utilities one day were just shut off. No heads up leaving us to pay 1,000+ dollars to reconnect them all. My wife and newborn spent 9 hours without power or water and after numerous failed attempts to get in touch with Vinebrook 2 months after ironically they send notice saying you have 30 days to get utilities swapped. 2 months to late. calling and calling and emailing them we have yet to have some... read more
Business response:
Dear Teresa, Thank you for taking the time to share feedback. Your satisfaction as a VineBrook resident is invaluable to us. We apologize and are disappointed to learn that our customer service experience did not meet your expectations, as we hold ourselves to a high standard and are disappointed to hear you believe we missed the mark. Please contact us at customerservice@vinebrookhomes.com to speak with a VineBrook representative. We thank you for sharing your experience and look forward to the opportunity to resolve this m... read more
Vine Brook is the worst rental company. The company before hand was great. They locked our on line payment account. We mail the rent on time through a cashiers check and if the mailing system gets it to them late they charge us a late fee. For all we know they get it on time. We’ve called to get the account unlocked and was told it’s up to corporate to rather they want to unlock it. We pay the total that’s due and they email us talking about eviction but all these hidden fees come after we pay the amount that’s due for rent.... read more
Business response:
Dear Tiara, We apologize that our service did not meet the standard we strive to deliver with every home, including yours. Your satisfaction is important to us, and we would like to ensure this occurrence does not happen again. Please contact us directly at customerservice@vinebrookhomes.com for prompt support from a VineBrook representative.
THE worst company we have ever rented from. They don't care about their renters. The fact that we put in a work order 24 hours ago and it was considered emergency but have yet to see anyone at the house. We can not use our toliet, run any water.... LIVE in the house we pay to live in. We have 3 kids and this is just unexceptable. Mind you this issue was "fixed 2 weeks ago".... ha! Zero urgency.
Business response:
Dear Mike, We regret to learn that our maintenance team did not meet your expectations regarding your service request. We sincerely apologize for any inconvenience that you may have incurred. We make every attempt to diligently repair these issues, but due to part shortages and contractor schedules it is often the case that timing can be out of VineBrook's control. A maintenance technician will be in touch with you ASAP. Also, you can check the status of your service request by visiting VineBrookHomes.com/Service-Request. If... read more
Moved in May of 2022. They re-listed my house for rent online in July/August and locked us out of our app to pay rent. Can’t reach anyone or get calls back. Finally wrote a strong email and got a call they took it down off online and made us pay a fee for late rent because we could t get in to pay it online. They send us an email the other day “pre-eviction”. We call and call and call no calls back. They call us from collections a day later and tell us our power bill is being sent to them. Call power company to find out why ... read more
Business response:
Dear Alex, Thank you for taking the time to share feedback. Your satisfaction as a VineBrook resident is invaluable to us. We apologize and are disappointed to learn that our customer service experience did not meet your expectations, as we hold ourselves to a high standard and are disappointed to hear you believe we missed the mark. Please contact us at customerservice@vinebrookhomes.com to speak with a VineBrook representative. We thank you for sharing your experience and look forward to the opportunity to resolve this mat... read more
Worst renting experience I've had. Vinebrook bought the rental I was in, (who weren't much better) in August and I have not been able to pay my bills due to a glitch in their payment portal, I have been calling for 3 months in an attempt to get this fixed and left multiple messages with their call center , they finally reached out to tell me I was being evicted. I am a single mother of two , I asked if I could hair payment over phone , I was then told I needed to send a certified check to an address I gave never heard all wh... read more
Business response:
Dear Samantha, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you are currently having an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
Frequently asked questions about Vinebrook Homes
How is Vinebrook Homes rated?
Vinebrook Homes has a 1.4 star rating with 254 reviews.
When is Vinebrook Homes open?
Vinebrook Homes is closed now. It will open tomorrow at 8:00 a.m.