Vinebrook Homes

Sadetria D 

on BBB

2 years ago

This is by far the worst company ever. It started shortly after moving in with electrical issues then the roof starting leaking and after maintenance request that were constantly being closed saying that they were completed and never were. We went 6 months trying to get it fixed and the mold that started to build up in my sons ceiling, another 3 months for them to come and repair that. Water leaks out the tub and through the paneling they have up all the way into the kitchen under the cabinets, but they just continue to caul... read more

Dana Q. 

on BBB

2 years ago

If I could I would leave a 0 star review. I own a home beside a property owned by Vinebrook Homes and a huge tree on their property fell across their entire back yard and destroyed our fence. After reaching an actual person she was rude and simply stated that the tree falling was an act of god and they were not responsible for damages to my property! I asked for a management number and was told there is no supervisor or cooperate number! This group buys homes and then allows them to be in disrepair. 

Senea L 

on BBB

2 years ago

We have two small children and our furnace quit working on December 26 during freezing temperatures. It is now December 30 and Vinebrook has done nothing except stop in on the 27th and say they would get a part to fix it. The man even joked that it could take months to get parts. There has been no further communication from the company even though I have repeatedly tried to contact them. Meanwhile our home is very cold even with space heaters. Unacceptable. 

Kim J. 

on BBB

2 years ago

Every year they increase the rent on these raggedy units 

Anita S 

on BBB

2 years ago

This company is the worst they took my deposit from Sylvan homes who sold my home to them without my knowledge, then hit me eviction papers,after I made payments,now changing my locks without my consent. They are the worst I ADVISE ANYONE AND EVERYONE NOT TO RENT FROM THIS COMPANY,THEY WILL LICK OUT YOU OUT OF YOUR PORTAL FOR 50.00 BUCKS, AND TRY TO EVICT YOU, THEY SEND HALF ASS PEOPLE TO YOUR CALLING THEMSELVES MAINTENANCE AND DONT FIX NOTHING, MY TOILET IS MOVING AND NOBODY HAS CAME TO FIX PUT IN THOUSANDS OF MAINTENANCE C... read more

Corey A 

on BBB

2 years ago

Vinebrook Homes is not only a subpar property manager with homes in disarray and in need of attention, but they are also entirely unreachable! I rented from Vinebrook for 5 years. They do not speak with customers, they use an answering service to hide behind, and take days for any response to be received. also, they do not change the locks/clean for new tenants. When I moved into the home I rented, there was an undisclosed python (snake) in the home left by the prior tenants. Initially, Vinebrook refused to remove the snake ... read more

Leecia S. 

on BBB

2 years ago

Vinebrook purchased my home from Conrex in August and it has been nothing but a nightmare. I was completely blindsided by the purchase and after multiple phone calls found out that I was responsible for transferring the utilities back into my name after Conrex switched them to SimpleBills. Vinebrook made it clear they would not be involved in the process in anyway so I spent several days getting everything transferred on my own. Vinebrook then randomly charges me for the August Electric bill saying they paid it on my behalf,... read more

Crystal R. 

on BBB

2 years ago

I rented from vinebrook a whole year held up to my lease agreement they never gave me my deposit back said they would send it within 45 days I’m steadying calling them about my deposit and tell them it’s been past 45 days then they send me a ledger saying my deposits went towards move out paint for 600$ Clean out fee 250 Trash removal 250 Which is a lie that house was spotless the paint was the same way when I moved in they are holding my deposit for they own good and I will be taking them to court I never messed up the hous... read more

Joyce V 

on BBB

2 years ago

This company does not take responsibility for their purchases. I rent a house from a man named John H*****, while I was living in the resident, he sold it to Vinebrook homes. There was a table and shelf in the laundry room when I moved in. I spoke to my lawyer and was told the thing in the house was purchased as is and it wasn't my responsibility to remove it. But Vinebrook wants to charge me 600 for the things they purchased from John H***** not only that they turned it over to a collection agency name Warfield Hunter which... read more