This profile has been claimed by the business owner or representative.
Vinebrook Homes
- Property Management
- Gahanna, OH
About this business
Location details
790 Morrison Rd, Gahanna, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think this company should be shut down. They kept my security deposit made up some fake my lease went until a month after my year was up. Tried to charge me for drip pans which I guess I will get my $25 back for as the stove was flat surface electric and didn’t even have drip pans but replied they could not give me my $744. As it was applied for the remainder of my year lease that started on 9/20 and they charged me rent until 10/19. I would avoid anyplace that is connected to this company. The house also had numerous upda... read more
Business response:
Dear Candice, We apologize that our service did not meet the standard we strive to deliver with every home, including yours. Your satisfaction is important to us, and we would like to ensure this occurrence does not happen again. Please contact us directly at customerservice@vinebrookhomes.com for prompt support from a VineBrook representative.
The worst rental company in the world!!! I can’t wait till my lease is over in March !!! The don’t pick up the phone , you make a maintenance request they don’t fix anything !! I don’t have hot water , no one has called said I will be out in 24 or 48 hours nothing !!! I made a request for my tub 6 months ago I’m still waiting on someone to come to fix the broken tiles !! Please do NOT rent from these people !! But they want they rent money every month lol ! I don’t know how they are still in business … smh
Business response:
Dear Erica, Thank you for taking the time to share feedback. Your satisfaction as a VineBrook resident is invaluable to us. We apologize and are disappointed to learn that our customer service and maintenance experience did not meet your expectations, as we hold ourselves to a high standard and are disappointed to hear you believe we missed the mark. Please contact us at customerservice@vinebrookhomes.com to speak with a VineBrook representative. We thank you for sharing your experience and look forward to the opportunity to... read more
I would not recommend VINEBROOK homes to any one. Please keep your hard earned money from those slum landlords. They are money hungry and do not care about there tenants . I’m a past resident and had several issues with the apartment. . I moved in the residence August 13th, 2020. I moved out the residence September 13th, 2022 . I tried to break my lease due to the mold but they advised me I would have to pay up to three months. I noticed black spots in each bedroom and in the closets in November 2021 . Around February 2022 I... read more
Business response:
Dear Jenille, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At VineBrook Homes, we strive to provide the best experience we can for our customers. Please feel free to reach out to customerservice@vinebrookhomes.com with any further comments, concerns, or suggestions you have so that we can make the resident experience a better one. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Unfortunately, everything below my review is indeed true. I literally regret ever moving into this location. For the amount of money you pay in rent, you expect the type of service your money pays for. You can never speak to anyone on the phone. The call center tells you they are taking a message, but it’s all moot. No one ever returns calls. They also have a lack of communication within the organization. If you do talk to one person, they don’t add the information to your file or communicate with other stakeholders who need... read more
Business response:
Dear Ninti, Thank you for taking the time to share feedback. Your satisfaction as a VineBrook resident is invaluable to us. We apologize and are disappointed to learn that our customer service experience did not meet your expectations, as we hold ourselves to a high standard and are disappointed to hear you believe we missed the mark. Please contact us at customerservice@vinebrookhomes.com to speak with a VineBrook representative. We thank you for sharing your experience and look forward to the opportunity to resolve this ma... read more
By far the WORST agency to rent from. DO NOT RENT FROM THESE SLUM LORDS !!!! They rush the move in process as if they are really aiming to help you and your family, to move you into a complete DISASTER! I have made multiple maintenance request my doors to my home not being secure, my house is being eaten by termites. This place is infested with Rodents they are eating the walls. There is a new crack in my walls every week one crack shows BLACK MOLD !!!! There is no one to talk to ever all you can do is submit request online ... read more
DO NOT RENT FROM THIS COMPANY! This company recently bought up a bunch of houses in the KC area. Communication from them has been less than plesant. At first it was just emails informing about the change, which turned into emails demanding that we submit a new application for the house and sign a new lease and provide other documentation. The law does now allow them to do this, and they were quite unhappy when I threatened them with a lawyer. They apparently are hoping they have easy targets who don't know the law and will h... read more
Business response:
Dear Andrew, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you are currently having an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
Worst rental company in the US!! They just wrongfully served me an eviction notice for failure to pay rent even though they took the money out of my bank account.. when I asked them about it all they had to say was “sorry” and just “ignore that” like they didn’t almost give me a heart attack. This is not the first issue we’ve had with them either. They don’t care about their tenants at all just lousy all the way around.
Business response:
Dear Andrew, We apologize that our service did not meet the standard we strive to deliver with every home, including yours. Your satisfaction is important to us, and we would like to ensure this occurrence does not happen again. Please contact us directly at customerservice@vinebrookhomes.com for prompt support from a VineBrook representative.
So I decided to test out this company's process and unfortunately, the claims are true. The agents don't return calls and they accept your application fee, deny you but you can't reach them for follow-up. Pretty sad and disgusting. The call center approach (24/7) is actually useless.. they just filter the calls. I left several messages for Mariah, who says that she is the Lead Leasing Agent, her mailbox is full.. she says to email her but only robotic, marketing responses. Shocking. But I have to give it to you, you've devel... read more
Business response:
Dear Leah, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you are currently having an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
Feel I was racially profiled and denied on my application after paying all fees and providing every documents that was ask for only for them to ask for another document then find another reason not to approve me. I think is just local representation (agent). Think I will be further pursuing discrimination charges.
Business response:
Dear James, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you had an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
Frequently asked questions about Vinebrook Homes
How is Vinebrook Homes rated?
Vinebrook Homes has a 1.4 star rating with 254 reviews.
When is Vinebrook Homes open?
Vinebrook Homes is closed now. It will open tomorrow at 8:00 a.m.