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Vinebrook Homes
- Property Management
- Gahanna, OH
About this business
Location details
790 Morrison Rd, Gahanna, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Heat went out 11/10/22. Came out and got the furnace to start on 11/11/22. Furnace went back out that night. Contacted them 9am 11/12/22 and still nothing at 7pm 11/13/22. No heat, 58 degrees in the house, one animal died due to cold. Told maintenance gas company said need new igniter on 11/111)/22 and they didn't care.
Business response:
Dear Crystal, We regret to learn that our maintenance team did not meet your expectations regarding your service request. We sincerely apologize for any inconvenience that you may have incurred. We make every attempt to diligently repair these issues, but due to part shortages and contractor schedules it is often the case that timing can be out of VineBrook's control. A maintenance technician will be in touch with you ASAP. Also, you can check the status of your service request by visiting VineBrookHomes.com/Service-Request.... read more
I need my damn roof fixed. A tree fell on my roof near my sons and daughter room in July before the floods in Saint Louis even happened. It took them about 3 weeks to even get the tree off my roof. And here it is now November and they say they are only going to fix the inside dry wall and replace the carpet but leave the 3 big ***holes in the roof so when it continues to rain and eventually snow, the roof will probably cave in. Why fix the inside if you’re going to leave the outside the way it is so it can continue to happen... read more
Business response:
Dear Kristina, We regret to learn that our maintenance team did not meet your expectations regarding your service request. We sincerely apologize for any inconvenience that you may have incurred and would like to investigate further to provide a mutually agreeable solution. Your satisfaction is our priority, please contact a member of our support team at customerservice@vinebrookhomes.com. Providing a stress-free property experience is our utmost concern. We look forward to the opportunity to resolve this matter.
The house i had was mange great until they sold the house to Vine brook. they take forever to send maintenance out. I had a leading pipe, and they did not come for three days, then my refrigerator went out and another five days (causing my food to go bad) They did not offer to replace my food or nothing. They are very nasty and rude when they decide to replay back to email. IF you do not resign a lease they add hundreds of dollars for a month to month few. NEVER RENT FROM THEM HORRIBLE. They should be blocked from buying hom... read more
Business response:
Dear Crystal, Thank you for taking the time to share feedback. Your satisfaction as a VineBrook resident is invaluable to us. We apologize and are disappointed to learn that our customer service experience did not meet your expectations, as we hold ourselves to a high standard and are disappointed to hear you believe we missed the mark. Please contact us at customerservice@vinebrookhomes.com to speak with a VineBrook representative. We thank you for sharing your experience and look forward to the opportunity to resolve this ... read more
Extreme lack of communication!!! Left several messages through the answering service and never received a response! Allowing people to rent houses that have black mold. My wife had been sick for 3 months!
Business response:
Dear Lee, We apologize that our service did not meet the standard we strive to deliver with every home, including yours. Your satisfaction is important to us. Please contact us directly at customerservice@vinebrookhomes.com for prompt support from a VineBrook representative.
We lived in a home in Dayton for a year and a half, maintenance employees were nice and competent if they showed up. We had mold in our house from a leak in the roof, was told last Christmas that they would take care of it in the spring, in spring I put another order in, they came out said we would be top priority, the roof was never fixed. I scrubbed the walls, repainted and sealed the bedroom that was involved, took out the carpet, padding etc, bleached the area myself. They didn’t follow through with maintenance, we had a... read more
Business response:
Dear Melissa, We regret to learn that our maintenance team did not meet your expectations regarding your service request. We sincerely apologize for any inconvenience that you may have incurred and would like to investigate further to provide a mutually agreeable solution. Your satisfaction is our priority, please contact a member of our support team at customerservice@vinebrookhomes.com. Providing a stress-free property experience is our utmost concern. We look forward to the opportunity to resolve this matter.
My lease was taken over in August. Since then, we have been trying to find out how to see and pay our utility bills. Over the past two months, we have been told at least 6 different things. I still haven’t seen a utility bill. My water was two months late and in risk of disconnection in September. I called and emailed numerous times over a period of several weeks to finally get it paid but no response on how to see or pay my bill in the future. Now my gas has been disconnected and my power is two months late and at risk of d... read more
I am stuck with no way in residence. No one in customer service can helped me they keep sending me to different extensions with no prevail. They have $700 of my money , incurred uhaul late fees as well. They do not have good customer service or any consideration for peoples time.
Business response:
Dear Nyla, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you are currently having an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
Worst renting experience I've had. Vinebrook bought the rental I was in, (who weren't much better) in August and I have still not heard from their retention department despite numerous emails. The only person who heard from them was my roommate. I can't communicate with them, can't pay rent, can't put in maintenance requests, nothing. When they took over, they made us switch our utility bills over to them, and now one month before we leave, our water is turned off suddenly just after they tell us to take our bills back. Don'... read more
Business response:
Dear Calvin, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. VineBrook Homes is committed to providing great customer service and we would like to make things right. Please email us at customerservice@vinebrookhomes.com to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Vinebrook bought my house on September 19th got an email without a letter head or saying vinebrook. It was a link for me to do a lease & payment but it didn't let me access it. Then on the 4th of October an associate calls I tell her what the problem is she gives me access to pay my rent then on the 12th of October I get an email stating I have to move & a lease can not be renewed. Leaving me in a bind to find a house & have deposit & rent
Business response:
Dear Erica, We value your feedback and are disappointed to hear that we have not met your expectations. Our apologies that you are currently having an unpleasant experience with VineBrook Homes. To remedy this matter, we ask that you contact us at customerservice@vinebrookhomes.com for immediate support with a trusted member of our team. We look forward to the opportunity to correct this issue and thank you for bringing it to our attention.
Frequently asked questions about Vinebrook Homes
How is Vinebrook Homes rated?
Vinebrook Homes has a 1.4 star rating with 254 reviews.
When is Vinebrook Homes open?
Vinebrook Homes is closed now. It will open tomorrow at 8:00 a.m.