This profile has been claimed by the business owner or representative.
Vinebrook Homes Augusta
- Property Management
- Augusta, GA
About this business
Location details
2531 Center West Pkwy, Ste. 100, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Keep Your Money! My rent has gone from 1100 to almost 1500 in two years. They throw a bunch of fees around and they have people that are not good at maintenance do the maintenance work to save money. They have a team of unlicensed people doing jobs they are not qualified for, and they rent out poorly maintained homes and expect YOU to fix it for FREE. Just making people pay off a bunch of their unfinished projects at this point. Regardless of hard times or how long you have done business don't be late on rent! Your time with... read more
Business response:
Tyona, thank you for your feedback. We regret that your experience has not met expectations. Rent increases and fees are outlined in the lease agreement. We invite you to open a new Customer Service inquiry for any unresolved maintenance so our team can assist further. We appreciate the opportunity to address your concerns and work toward a resolution. Sincerely VineBrook Homes
This is an awful agency. They will ask you to pay for a background check and deny you a rental. You are not buying a house you just renting. Nothing on background denied because of that. Obviously they just want to rip off people by paying that application fee. They don't reach out to your property manager to ask about rental history. Everyone in the local branch don't follow any rules and don't acquire any manners.
Business response:
Hi Hian, Thank you for taking the time to share your experience. We understand the application process can feel frustrating, and want to assure you that fees only cover the cost of third-party screening services. If you’d like more details about your results, our Leasing team is available to review and explain them with you. Please don't hesitate to reach out to them at **************. Sincerely, VineBrook Homes
The following is how my experience is going with this company: Ugh the frustration. A busted pipe is not an emergency to them and even if it were, they respond to emergencies in 2 business days. My request has been assigned and I sat at home an entire day waiting for someone because there is no way to know when some one will show up. I packed me and my son up and went to a family members house to shower and get ready for our week. My rent is never late, my home and yard are well maintained. Come on Vinebrook do your part!!!... read more
Business response:
Hi Lakisha, Thank you for your feedback and for giving us the opportunity to address your concerns. We regret the inconvenience you experienced during this repair process, but are glad to confirm that the maintenance request has since been completed and the issue resolved. If you have any additional concerns, please don’t hesitate to reach out to our Customer Service team at **************or **********************************. Sincerely, VineBrook Homes
I moved in around May of 2025. I have submitted numerous maintenance requests repeatedly regarding Uncut tree's, poison Ivy and trash large trash including furniture that wasn't visible because of the over growing trees and weeds. The gutters were not addressed before my move in. I put in maintenance request for this not addressed. Basement floods when raining. Put in maintenance request yet to be addressed. My family has not been able to enjoy the summer outside of our home. We have to run to and from the car when we leave ... read more
Business response:
Hi Nicole, We acknowledge your concerns and regret the difficulties described. These matters have been communicated to the local operations team for review and response in accordance with your lease obligations and applicable housing standards. We remain committed to addressing valid service requests and ensuring proper resolution. Sincerely, VineBrook Homes
I have multiple complaints of this company on this site and have experienced the same situations. The only time you all care to do something is when someone makes a complaint on the BBB. You all have known since January 2025 that you were not renewing leases at all this year with your properties in Georgia yet you wait only 107 days to send people the non renewal. You’re down to just a few 100 houses left and while most people have to relocate I was considering purchasing. I was told by other tenants that there was an option... read more
Business response:
We understand your concerns and confirm that all non-renewal notices are issued in accordance with the lease agreement and applicable Georgia law. Purchase opportunities are not guaranteed and, where applicable, are evaluated on a case-by-case basis. An internal case has been shared with our dispositions team regarding your purchase inquiry. For service matters, please submit maintenance requests through the resident portal so they can be tracked and scheduled. While we can’t discuss specific issues in this forum, our team i... read more
I am a current resident of Vinebrook Homes. This is the worst company I have ever rented a home from. I am currently researching tenant rights because this company has me and my family living in moldy conditions. My home has not been renovated updated or even routine maintenance since I have lived there. I reported to the maintain company 2 months ago that i had a small leak under my sink. The maintenance team sporadically pops up and expects you to be home. Due to this I now have a mold in my home. There is never anybody to... read more
Business response:
Dear Carmill, Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating this has been. Your concerns have been shared with our leadership team for review. We’re currently looking into the maintenance history and the issues you’ve raised regarding scheduling and duplicate work orders. We want to ensure any outstanding concerns are properly addressed. Thank you for your patience and for continuing to report issues through the proper channels. We’re committed to impro... read more
EXTREMELY DISAPPOINTED WITH VINEBROOK. Our experience with Vine brook Homes has been frustrating and disheartening despite going through several hardship that were beyond our control, the company showed no willingness to understand or work with us We were late on rent a lot and instead of offering support options, they were quick to penalize us, and harassed and charge excessive fees. Charging 350.00 just to place a note on our door is outrageous saying it for or lease to be reinstated. then turn around and file an eviction ... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how difficult financial hardships can be. While we must apply lease terms consistently, including fees and notices, we aim to treat all residents with fairness and respect. We regret that you felt unsupported and will review your concerns internally, including your interaction with staff. If you need assistance during your lease transition, please email us at *********************************** We appreciate your time and wish you t... read more
No concern for tenants or property. I reported concerns about sidewalk and property, both township ordinances, and was told they were Vinebrook's reaponsibility. Nothing has been done. It is not fair to the tenants who live there or the neighbors who are trying to keep property values up.
Business response:
Thank you for sharing your concerns. We understand the importance of maintaining the property and overall community appearance. At this time, we do not have enough information to complete an internal review. We encourage you to contact our Customer Service team at************ or by email at **********************************with additional details so we can follow up with the appropriate departments and ensure the issue is addressed in accordance with local ordinances. We appreciate your patience as we work toward a resoluti... read more
I’m in an not safe home with faulty electrical wiring and have reported to no avail no electrician has been called as requested multiple times
Business response:
Hi Toney, Thank you for bringing this to our attention. We understand your concern and take electrical safety very seriously. We’ve located your internal communications and can confirm that your service inquiries were received. Our team has sent follow-up responses via email, and the request has been assigned to our licensed electrical vendor, Zukoski Mechanical Services, LLC. To move forward, we need you to reply to our follow-up emails so we can coordinate your availability with the vendor and schedule the necessary repair... read more
Frequently asked questions about Vinebrook Homes Augusta
How is Vinebrook Homes Augusta rated?
Vinebrook Homes Augusta has a 1.3 star rating with 215 reviews.
When is Vinebrook Homes Augusta open?
Vinebrook Homes Augusta is closed now. It will open on Monday at 9:00 a.m.