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Vinebrook Homes Augusta
- Property Management
- Augusta, GA
About this business
Location details
2531 Center West Pkwy, Ste. 100, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give it a negative five stars I would all they care about is the money they don’t care if it’s black mold in the home then they going to lie and say call us we can’t call yall everybody has to leave a message then if you email them they still don’t answer not even the owner so I got a lawyer on my cousin case and I called code enforcement they shouldn’t be in business because they don’t care
Business response:
Thank you for bringing this to our attention. We take property condition concerns seriously and are working to improve communication across all teams. While we cannot comment on legal matters in a public forum, we encourage you or your cousin to contact our Customer Service team so we can ensure the issue is directed to the appropriate local staff for follow-up.
Overall Great House because I assume it was recently renovated before I moved in years ago, I say that because of all the other reviews I have read. I raised an issue about their stove injuring my leg and they recalled lease renewal offer. They sent request for proof of 100k liability insurance, I sent that, and their insurance partner approved, still no response. I then emailed requesting contact info regarding rental verification for new prospective landlord because I know that's needed and they refuse to provide contact i... read more
I'm going on almost 5yr with vinebrook and I hate every single bit of it. I rent a "3" bedroom but what they are calling a "3rd" bedroom is an attic storage place and completely unliveable in the summer. I've submitted tickets every year for the same issues. Its currently 91 inside my house and it's been 3 days since I submitted a work ticket. My kids and I have asthma and we can't even hardly be in the house because we can't breathe. I'm reaching out to the housing authority to see what I can do about all of this. This is c... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about the discomfort you're experiencing and understand how concerning this is, especially with the heat and your family’s health concerns. Due to extreme weather, we are currently experiencing a high volume of A/C-related service requests, which may cause delays in scheduling and response times. We appreciate your patience as our teams and vendors work to address each request as quickly as possible. At this time, we’re unable to locate your account based on t... read more
Ive leased from Vinebrook for 3 yrs now. We haven't had major issues until the AC went out. Now when making maintenance request it says ..the request for AC is urgent then says allow up too 72 hours .. we got in 94 degree weather with heat index of 105.. being that we didnt have a place to go. We all dat in the car for hours.. ,rcvd 1 courtesy call just too let me know the request was rcvd. After getting someone else to fix the air on the 2nd day, I rcvd email saying because I didn't get approval to get it fix,they will not ... read more
Business response:
Hi Shunta, Thank you for taking the time to share your experience. We truly regret the discomfort and frustration you and your household endured. While our policy requires prior approval for third-party repairs in order to qualify for reimbursement, we understand that the urgency of your situation made waiting feel impossible. We recognize how critical AC is during high temperatures, and we’re working to strengthen both our vendor response times and resident communication during urgent maintenance cases. Regarding utility bi... read more
I am thinking of renting from this company, but these reviews i am very reluctant. Not good reviews at all and Zillow is loaded with this management.
Business response:
Thank you for reaching out. We understand how important it is to feel confident in your housing decision, and we recognize that online reviews can raise valid questions. At VineBrook Homes, we manage thousands of rental homes across multiple markets. While we strive to provide a positive experience for every resident, we acknowledge there may be times we fall short. When concerns are brought to our attention, we take them seriously and use the feedback to improve our service and communication. If you have questions about our... read more
VINEBROOK HOMES LLC ALL OFER THE COUNTRY is a Terrible, Horrible, SCAM. They Bad Business they are Not attentive, they are Out of Sight, Out of Mind, to mention not effective. I don't know how they received a A+. They must be rating themselves. They have a a countless amount of lawsuits against them for literally the same reason I want to sever ties with them. They have a hate group on Facebook with a numerous amount of claims about their shady business. Their business practices should be investigated and they shouldn't be a... read more
Business response:
Hi Tiana, We take all feedback seriously and are committed to addressing concerns raised by our residents. We understand your frustration and sincerely regret any experience that did not meet your expectations. While we recognize that some situations may require multiple visits to resolve fully, our goal is always to provide timely and effective service. If there were issues with the work performed, we apologize and are happy to follow up to ensure appropriate next steps are taken. Regarding your concerns about organic growt... read more
If I could give a lower review I would. I am currently a tenent along with my family. We move in last year in June and in fall we figured out the our back sliding door leaks in water and fill my air vent. 5 service tickets have been put in for this issue. 5! They have closed them out saying resolved or “internal close”. I was told we would be getting a new sliding back door.. Nothing has been resolved. My family and myself now have breathing issues because of the mold growing in the vents. I called last week and they said I ... read more
Business response:
We sincerely apologize for the frustration and health concerns your household has experienced. Your feedback is deeply concerning, and we understand how repeated delays and unresolved issues can significantly impact your trust in us as a housing provider. Please know that this matter has been escalated to our supervisor and leadership teams for further investigation and follow-up. We take concerns related to organic growth very seriously, and your service history is now under internal review to ensure the proper next steps a... read more
DO NOT IGNORE THE BAD REVIEWS. The photos provided on my google review show how the unit was rented to me...I was told I would lose my deposit if I did not like the second place I looked at so I stayed in this horror. How could I risk the next place being worse?! I have since complained of mold and fire hazards, TOILET WATER LEAKING FROM CEILING ... and after several phone calls and waiting in the office for over half an hour...instead of providing me with a livable unit..that is up to code...their best solution is we part... read more
Business response:
Hi Olivia Thank you for your feedback. We're genuinely sorry to hear about your experience and understand the seriousness of the concerns you've raised. This is not the standard we strive to uphold, and we regret any distress this situation has caused. Our goal is always to provide residents with habitable homes and responsive service. We take all reports—including those regarding leaks, organic growth, or potential code-related issues—very seriously. Please don't hesitate to contact our Customer Service team for further ass... read more
Please do not use Vinebrook. This house has been a disaster. I wont even go into the history, just the present issue. As a current tenant, I am stuck in a “hotbox” home. I live in Alabama which consistently have temperatures over 100 degrees. The home I’m renting from them is not properly insulated therefore as the sun beams down it’s overpowering my ac unit and my home is essentially hot ALL DAY LONG. It really doesn’t matter what I have it set to, by lunch time it will be 10 degrees hotter than its set for and it climbs u... read more
Business response:
Hi Tia, Thank you for sharing your concerns. We understand how challenging extreme heat can be and apologize for the discomfort you've experienced. While the A/C unit was found to be functioning properly, we recognize that insulation may be contributing to the indoor temperature issues. A vendor has since been assigned to assess and add insulation to help improve the overall cooling performance of the home. We are committed to making necessary improvements to support a habitable living environment and appreciate your patienc... read more
Frequently asked questions about Vinebrook Homes Augusta
How is Vinebrook Homes Augusta rated?
Vinebrook Homes Augusta has a 1.3 star rating with 215 reviews.
When is Vinebrook Homes Augusta open?
Vinebrook Homes Augusta is closed now. It will open on Monday at 9:00 a.m.